Genesys

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Genesys Cloud - Full Stack - Staff Full Stack Engineer

At Genesys, we’ve built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have hundreds of services deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

What this role is:

You will design, develop, and test features to enhance the Genesys Cloud for Salesforce integration. Additionally, you will be responsible for building and maintaining our integration ecosystem. You will have the opportunity to build deep integrations with other telephony providers, customer relationship management software, and the AWS ecosystem.

What this role isn’t:

As a Staff Full Stack Engineer, you will be responsible for day-to-day development and maintenance of features. This role isn’t building html templates or simple single page sites. You will be creating complex features and will control the entire feature life cycle from initial concept to the final deployment.

What you’ll bring to the table:

To be successful, you need to have a strong understanding of modern web user interface frameworks and REST API solutions. We need people who are strong problem solvers that want to make significant contributions to our team and product. You need to be curious and keep abreast of new tools and technology. Being resourceful and detail-oriented is also a key to success on our team.

Some details about what you will do:

• Standup with the team for open communication, idea sharing, supporting other team members, answering questions.
• Participate in code reviews to learn, grow, and teach team members.
• Create intuitive user interfaces and supportable backend APIs.
• Develop integrations with Customer Relationship Management systems such as Salesforce.
• Unit, integration, and manually test code that you've developed.
• Look for areas of improvement, with the code, architecture, and infrastructure.
• Answer questions for other team members.
• Openly communicate progress and concerns.

Minimum Requirements:

You’ll need 6+ years of relative JavaScript experience. The more experience you have with Angular, Vue, Node, or React the better.

• You will need to have experience building backend REST APIs, ideally using Java, or Kotlin.

The problems we are trying to solve aren’t easy. You need to be willing to step in and help find solutions to the complex challenges.

• We don’t just lock ourselves in the office all day. Having strong communication skills is a must for our team.

What do we offer?

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
• Keep you in the loop: complete support and transparency from our global and local leaders.
• An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community.
• Career development: we will support your professional growth because your goals matter to us.
• Flexibility: office, remote or hybrid? Choose what you need to be at your best every day.
• Empathy: your well-being is our priority. You will have extra days off in August and extra time off to volunteer to help a cause close to your heart.

#LI-Hybrid

#LI-ZG1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.