Standard Chartered

The Role Responsibilities

Scope of Role:

Provide general administrative support to CGM and CGM Office and ensure smooth running of the office. Principle driven and act discreetly in managing confidential and sensitive information and uphold high ethical standard.

Key Responsibilities:

• Provide general administrative support to CGM including but not limited to: Calendar management, key records and files filing, expense claims, office maintenance, G&E registration, maintain gift distribution list for the visits made by the Group Executives and CEO/RGM.
• Day-to-day RGM’s schedule management, organize and prepare for meetings, including gathering documents and taking care of the logistics
• People related – Support CGM on people management/engagement, i.e. Staff on boarding, off boarding and movement process / Talent engagement activities. File and maintain the most updated CGM’s JO/ JD / RP/ CV/ OBI. Maintain the most updated reportee’s handover letters; Verify & maintain the most updated CGM / DCGM rotation status in Panda system.
• Arrange and support key activities and projects that would help CGM drive region and business objectives, including but not limited to: XXX, other external forum/event
• Financial related: Support preparation of budgets and stretch targets, current performance and forecast for the year, cost centre reconciliation report and monthly FCS maintenance. Support CGM to operate within budget for the all responsible cost centre(s). Implement cost savings initiatives
• Administration related: Driver / Keys / Email & Bridge Distribution list / Gifts storage & Distribution list maintenance / Initiate PO and Payment when required / Vendor sourcing when required / submit and reconcile expense and medical claims.
• Be familiar with company policy/regulations and strictly comply, including but not limited to: T&E, G&E, OBI, as well as the relevant system.
• Build and update CGM contact database to capture relevant information on important contacts for CGM.
• Assist CGM office on internal communication when required.
• Document Filing: Ensure that CGM office related documents are properly archived and recorded.

Branch Planning

• Conduct market research on local business potential, considering the strategy and business plans of the branch;
• Collate branch level reports for review by Branch Management Committee (Branch MANCO) and Regional Heads, consolidate updates from different Businesses and Functions in the branch;
• Organize meetings on behalf of Branch Manager (internal and external, including but not limited to Branch Manco, Risk Session and Regional governance meeting), prepare meeting pack, take meeting minutes and support follow up actions as needed.

Branch Administration and Risk Control

• Coordinate local visit itineraries for China Executive Committee (EXCO) members and Group senior leaders, working closely with the relevant offices of the visitors on activity schedule, communication with local government and regulator offices, local travel logistics, as well as meal and gift arrangements.
• Strictly follow the bank chop policy to manage the branch chop and sub-branch chops;
• Strictly follow the bank license management policy and procedures to manage all branch licenses well;
• Perform KSCA support when required (including but not limited to Panda, Record, Chop), to Support CGM on the robust controls of internal and external
• Assist in BCP/Business Resilience planning and execution in the branch.
• Accountable for implementing and complying with AML and Fraud Prevention requirements when performing duties.

Additional support to Branch Manager

• Handle business correspondences for the Branch Manager in line with branch priorities, in particular verbal and written correspondences with local government and regulatory officials.
• Support presentations to be conducted by the Branch Manager, including drafting presentation content and providing onsite support.
• Routinely perform a wide variety of support duties

Local Support to Functions

• Coordinate local activities for Functions that do not have onsite presence, serving as these Function’s key contact point in the branch and facilitating functional activities, as required, across Business and Functions in the branch.
• Provide local support to HR team for the branches without HR onsite presence, mainly including Labor contract sign-off, onboarding and offboarding procedures, certification issuing, flexible Working application and other necessary support as needed.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Internal senior management team 
• Business/function team in the city
• Local regulators and government officers
• External associations

Other Responsibilities

General Job Description applicable to all the roles:

• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
• 理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
• 跟上本地问责法律法规的发展，以有效地确保并强化内控；
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank
• 审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
• 对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
• Cooperate with any investigations or reviews on regulatory failure such as accountability review
• 配合任何关于违反监管规定的调查或审查，例如，问责审查。

Our Ideal Candidate

• Academic or Professional Education/Qualifications;
• Principle driven and act discreetly in managing confidential and sensitive information and uphold high ethical standard;
• Good communication skills and stakeholder engagement manner with internal and external customers, government at all levels;
• Highly organized and meticulous, with an eye for details;
• Systematically database management skills;
• Enthusiastic with a drive to work in a flexible, fast-paced work environment;
• Knowledge of PRC legal and regulatory environment is a plus;
• Fluent English and Chinese Mandarin, presentable;
• Bank training, i.e. mandatory & developmental – as per agreed development plan with line manager.

Role Specific Technical Competencies

• Strong planning and organization skills with good ability in identifying and managing different priorities in a dynamic, fast-changing business environment.
• Solid team player with effective interpersonal and communication skills - able to interact with and engage staff and managers at all levels
• Able to deliver under tight time pressure, with strong personal drive and willingness to go the extra mile to ensure work is done efficiently together with good quality.
• Good awareness of business trends in the local marketplace and of the Bank’s priorities across Business and Functions.
• Strong language skills in both English and Mandarin (verbal and written)
• Solid computer skills particularly Microsoft Office related software programs.
• Knowledge of the banking industry in China is preferred; moreover, bachelor’s degree from a reputable university and work exposure to financial data are considered as assets.
• Other than the above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.
• Accountable for implementing and complying with AML requirements when perform duties.

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers