Melco Resorts

REQ9776 Assistant General Manager, Business Development (Open)

POSITION SUMMARY:

The Assistant General Manager, Business Development is responsible develop premium new business from Hong Kong, Macau and the rest of Asia to our Company. Their function is to maintain and enhance existing relationships and to build and develop players from Premium Mass gaming floor and competitors. Each Assistant General Manager, Business Development will be responsible for a number of premium accounts and to drive visit to our Casino. They provide personal services to guests throughout the whole itinerary, including the periodic personal contacts to guests to maintain relationship and all in one service instantly and in the future. They are responsible to manage their own loyalty players’ database and base on the players spend activity to offer them extra percentage complimentary offer.

PRIMARY RESPONSIBILITIES:

• Locate and develop / acquire new business and capture premium players
• Retain City of Dreams players and increase loyalty by serving as a personal contact to premium players to ensure excellent customer service
• Support appointed agencies or persons to develop / acquire new business
• Maintain awareness of the premium patrons’ gaming profiles at all time.
• Participate and assist in all kinds of events which are targeted to premium guest
• Responsible for players’ evaluation after the trip and at the end of each month. Obtain comments / feedbacks and submit to management for evaluation
• Occasionally inform patrons of the upcoming events and company activities through different communication channels available
• Achieve clients quotas / targets / goals as assigned by the Company

Qualifications

Experience:

• Proven experience in VIP Services and / or Premium player fields
• Displays a high commitment to improving customer service
• Motivates others to achieve business objectives and common goals
• Encourages people to work as a team
• Adopts and implements new approaches and practices to meet changing circumstances

Education:

• Secondary / Tertiary Qualifications
• Degree holder or above in Hospitality, business administration or marketing field is an advantage

Skills / Competencies:

• Proven customer service orientation, energetic and enthusiastic
• Computer literate
• Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
• Ability to converse in foreign language(s) will be an added advantage
• Good leadership skills and able to supervise the team
• Pleasant and mature disposition
• Able to define problems, collect data, establish facts, and draw valid conclusions
• Able to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Able to analyse collected data in the report format

Job

Casino Marketing

Primary Location

Macau SAR-City of Dreams Macau

Organization

City Of Dreams Macau