Key Responsibilities and expectations
- Hands on experience Oracle ERP as an tehno functional support, which incudles Finace /SCM moudles understanding and EBS technical archticture details with different compontns involved.
- Bussines process flow inderstanding eg Procure to Pay, Source to Post, Order to Cash, record to report.
- Should have strong understading of Integration eg DBLIK, JDBC, ODBC, OSB etc.
- PL/SQL interfaces for Oracle EBS
- Well versed with ITIL frameworks
- Drive service improvement projects end-to-end to augment IT operations support which are aligned to business goals to enable optimized IT processes / systems.
- Ensure high system availability and upkeep of services while providing enhanced customer experience to users. Organize DR drills, regular maintenance activities etc
- Must have driven month-end closure for the organization from System support perspective
- Spearheading Partners in multi-vendor environment, to create delightful experience by ensuring SLAs are met in an multi-vendor environment
- Drive service improvement projects end-to-end to augment IT operations support which are aligned to business goals to enable optimized IT processes / systems.
- Responsible for Service Operations like Change Management, Internal Applications Management, Incident Management, Access Management, Problem Management etc
- Participate in capacity planning for any new application to be procured / hosted / augment existing applications software / hardware.
- Coach, mentor, motivate and supervise partner team members, and influence them to take proactive action to achieve business objective.
- Support System Audit & ensure Compliance as per the organization policies
- Oversee the effective utilization of system resources on regular basis
- Establish seamless monitoring and control of applications
- Run & Manage assigned Engineering operations as per the defined ITIL framework.
- Support all audits (internal and external) & ensure IT compliance as per security.
- Reviews partners to discuss product performance, service requirements, resolution of problems, and installation requirements and also participate in the selection of equipment and service options.
- Pre-empt & identify operational needs, establish criteria for prioritization of day to day work
- Engagement with Stakeholders (Internal and External) on day to day basis.
- Proactively monitor the system performance, Incident Management process, Problem Management process, Change Management Process for smooth Operations experience
- Analyze Incidents on daily basis to take proactive measures to control repeats
- Engage with customer on day to day basis. Take proactive measures / initiatives to enhance customer delight
- Deliver Operation Services to exceed customer expectations
- Proactively gauging customer expectation and ensure IT preparedness to deliver
Major Challenges :
The challenges thrown in this scenario:
- Managing multiple Internal systems and their complex integrations
- Funtional and Technical capabilities (Techno- functional skill-set)
- Working without multi-vendor environment and limited control on their resources
- Synergizing strategic Partners to exceed delivery as per the SLAs
- Exceeding customer expectations in the fast changing competitive environment
- Ability to handle pressure and deliver beyond expectations and must have worked on 24/7 environment
Experience & Skills
Qualification: B. Tech /MCA, M. Tech
Experience: 8-12 Years
For Employees
Org: Airtel
Band: E3/B2
Experience: 6-10 years
Position Type: permanent
Department: Engineering, Internal Systems
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