University of Illinois at Chicago

Statewide in Illinois - Program Coordinator Assistant (Social Work Aide III)

Hiring Department: UIC Division of Specialized Care for Children - Statewide in Illinois

Location: Springfield, IL USA

Requisition ID: 1018369

Posting Close Date: Continuous

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Description:

The DSCC Program Coordinator Assistant (Social Work Aide III) assists the assigned care coordination teams with various functions, including clerical and administrative. Under the direction of the regional manager and assistant regional manager, the Program Coordinator Assistant performs independent decisions that will contribute to the facilitation of services for DSCC program recipients.

Duties & Responsibilities:

• Assists care coordinators, and families, with coordinating different activities, such as identifying providers in the participant’s insurance network, community resources, and referrals.
• Collaborates with care coordination teams and assists care coordinator’s requests on the completion of release of information authorizations and support DSCC families as necessary during this process. Also, ensuring that documents comply with the organization’s guidelines upon receipt and uploading into the correct location in the Electronic Case Record.
• Utilizes the organization reports (e.g., Power BI) to identify documentation deadlines such as authorizations of release information, financials renewals, medical report requests, and participants’ benefits due dates.
• Requests, records, prepares, and processes necessary information to ensure documentation is corrected.
• Updates demographic and social determinants of health data and diagnosis.
• Initiates staffing requests as necessary to discuss participants’ needs, missing reports, or family outreach strategies with assigned care coordinators or managers.
• Ensures accuracy of outgoing information, such as person-centered care plans containing the signature of the assigned care coordinator.
• Collaborates with the regional office on quality improvement initiatives.
• Collaborates with the assigned care coordinator on the completion of remediations by the due date as recommended during record reviews (e.g., record reviews, financial reviews, any DSCC/MCO audit requirements).
• Receives, processes, and routes incoming correspondence (e.g., financial applications, signed authorizations, or signed person-centered care plans) or reports within required timeline.

Sends required correspondence within specific timeframes, such as financial redetermination, and status letters.

• HC SWA will conduct timely requests and follow-ups until required medical reports/documents are received from external entities and adequately uploaded into the case management electronic records to meet renewal requirements.
• HC SWA Adhere to renewal timelines established by the organization and the regional office such as communication of HFS approvals to nursing agencies (within 3 business days) and appropriate documentation in the record.
• HC SWA will access and pulls documents or records from portals (e.g., CIOX, EPIC electronic medical records).
• Ensure the appropriateness of these records to our programs and upload them into DSCC electronic case-management portal. •Adhere to the renewal cycle to avoid disruption of services for the recipient.
• Follows organization’s guidelines to meet high-quality record documentation and case notes.
• Escalates urgent participants’ needs to assigned care coordinators or managers.
• Assists Care Coordinators and families with private/public health insurance through effective benefits management practices for applicants/recipients.
• Complies with the University, Division, and Regional Office policies, and procedures.
• Participates in DSCC staff meetings and in-service training sessions.
• Interacts with families via telephone, zoom meetings, or face-to-face visits. Utilize a culturally – competent approach as guided by the university to support families’ cultural values and traditions. Utilize as necessary interpreter language line and accommodation resources based on the university’s Americans with Disability Act (ADA) guidelines, such as American Sign Language (ASL).
• Performs other duties and special projects as assigned.

Qualifications:

Minimum Qualifications

• Two years of work experience comparable to a Social Work Aide II
• Any combination totaling two years from the following categories:
• work experience which provided knowledge of human behavior, including the ability to cope with a variety of people and/or understand the importance of people’s needs and feelings, in a public/customer service environment.
• college course work in social or behavioral sciences or related field, measured by the following conversion table or its proportional equivalent:
• 15 semester hours equal six months
• 30 semester hours equal one year

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation