Shangri-La Fuzhou
Located in the heart of Fuzhou, the capital city of Fujian Province, Shangri-La Fuzhou overlooks Wuyi Square and has stunning views of Wushan and Yushan. Within close proximity to the city's shopping centre and a mere 45 minutes to the international airport, Shangri-La Fuzhou is an ideal venue for both business and leisure travellers alike.
Shangri-La Fuzhou has 414 beautifully appointed guestrooms and suites spread over 26 floors while boasting some of Fuzhou's most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel aports and recreational facility in hotel.
关于福州香格里拉
福州香格里拉位于福建省省会的心脏地带，位置方便，距离五一广场举步之遥，驱车前往福州长乐国际机场也仅需45分钟。酒店可俯瞰乌山和于山的醉人美景，是商务及观光旅游下榻的理想选择。
酒店设有414间布置精美的客房和套房，房间面积从39平方米到237平方米不等，并均配有典雅而现代的装潢。从房内可将福州城的壮丽景色尽收眼底。
We are looking for a Service supervisor/Service Associate - Horison Club
我们正在寻找一位行政楼层领班/接待
As a Service supervisor/Service Associate - Horison Club, we rely on you to
作为行政楼层领班/接待，您的主要工作职责为：
Work positively and provide service to guests in a friendly manner.
Actively participate in all required trainings to improve work skills.
Committed to the hotel, advising on its development, being innovative and providing quality service to customers.
Play an active role in the team and communicate effectively to ensure targets are met.
Provide warm service to customers and make them feel at home.
Register guests, ensure that guest information is fully filled out and confirmed, serve and develop members in accordance with the requirements of the hotel's honorary members and flight mileage members, as well as confirming payment methods.
Escort guests to their rooms, introduce room layout, ensure luggage is delivered in a timely manner, etc.
Take necessary action to address customer grievances in a timely and effective manner, informing the Guest Relations Manager when appropriate. Return to guests to ensure that they are satisfied with the resolution.
Focus on customer information and preferences to ensure that guest requests are met
Ensure that guests are provided with personalized service.
Assist the Executive Floor Manager in assigning rooms according to guest preferences.
Prepare welcome cards/letters for executive floor, first time and honorary member guests.
Arranges room gifts for VIP guests as well as special events such as birthdays and honeymooners.
Work with Sales, Reservations and Business Development teams to service guests.
Ensure quality and professional service is provided to member customers and develop guest membership.
Provide additional services to VIP guests including refreshments, towels, etc.,.
Help guests to book flights, travel itineraries and make reservations.
Efficiently check out and ensure accurate guest billing.
Enter accurate and complete information into the hotel management system so that it can be shared.
Follow hotel brand standards.
Get a basic overview of the hotel hotel.
Keep up-to-date with the hotel's neighboring areas, places of interest, scenic spots, etc. for the convenience of customers.
Ensure the tidiness of the executive floor.
Communicate effectively with F&B, Rooms, Engineering, IT etc.
Report on issues related to hotel systems, hardware and facilities and how to deal with them.
Provide food and beverage services to the executive floor, monitor service standards, cleanliness, etc.
Enter guest information into the Public Safety Reporting System in a timely and accurate manner.
Keep the Executive Floor Manager updated on developments.
Ensure information is effectively communicated to people, resolve issues in a timely manner to guest satisfaction, attend daily mandatory meetings, etc.
Ensure daily tasks are completed, including and not limited to those listed on the work checklist.
积极的工作，友好的为客人提供服务。
积极参加所需的各种培训，提高工作能力。
致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。
在团队中起到积极作用，有效的沟通，确保达到目标。
为顾客提供热情服务，让他们有回家的感觉。
登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。
将客人送至客房，介绍客房布局，确保行李及时递送等。
采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意。
关注客户信息和喜好，确保满足客人的要求
确保为客人提供人性化服务。
协助行政楼经理按照客人喜好分房间。
为行政楼、初次到店和荣誉会员客人准备欢迎卡/信。
为VIP客人安排房间礼物以及特殊活动，例如：过生日和度蜜月的宾客。
和销售，预定和商业发展团队共同为客人提供服务。
确保为会员顾客提供优质专业的服务，发展客人加入会员。
为VIP宾客提供额外的服务，包括点心，毛巾等，
帮助客人订机票、旅游行程和做预定。
高效率的办理离店，确保客人账单准确。
将准确完整的信息录入酒店管理系统，以便大家分享。
遵循酒店品牌标准。
掌握酒店酒店的基本概况。
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
确保行政楼层的整洁。
与餐饮部，客房部，工程部，IT等进行有效的沟通。
汇报有关酒店系统，硬件设施的有关问题及处理方式。
为行政楼层提供餐饮服务，监督服务标准和清洁等。
及时准确的将客人的信息录入公安报告系统。
随时向行政楼经理汇报最新的动态。
确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。
确保完成每日的任务，包括并不仅限于工作检查表所列的工作。
We are looking for someone who:
我们正在寻找一位具备以下条件的候选人：
Ensure high quality of service to both internal and external guests of the hotel
Maintain the normal operation of hotel facilities and equipment
Maintain a clean and tidy working environment
Meet the requirements of a green hotel
保证向酒店内部和外部客人提供高质量的服务
维护酒店设施设备的正常运转
保持工作环境整洁
达到绿色酒店的要求
If you are the right person, what are you waiting for? Click the apply button now!
如果您觉得您适合以上条件，那还等什么呢？请点击下面的申请按键吧！
By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection)
通过申请此职位，表示您已阅读、理解并同意我们的数据保护政策。（如果您无法通过此超链接阅读该政策，请复制以下URL并在网页浏览器中查看：https://www.shangri‐la.com/group/careers/data‐protection）
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