Job Title
Client Services Analyst (ENG) - A NEW ground breaking investment journey - IG Startup
Job Description
IG Incubated Startup:
IG Group is now incubating a brand-new business venture with the ambition to build an app-first offering that will re-imagine the world of investing. Building on our core competencies in design, execution, and user experience, we will deliver a market-leading proposition to new and existing IG customers globally that will disrupt and inspire.
This will be an incubated business with dedicated teams operating in a start-up fashion.
Calling all passionate Client Services Analysts – Come and join the game-changers!
In building a new and exciting proposition that will deliver the world’s most compelling individual investor experience, we need a customer-focused Client Services Analyst to help in delivering personalised and inspiring client experiences and a level of customer service that engages, educates, delights and empowers our clients.
Reporting to the business unit’s Client Services Team Lead, you will be tasked with using cutting-edge, Generative AI-assisted contact centre technology to provide best-in-class, digitally-driven front-line support to our clients. You will also work in partnership with our product team, representing the voice of the customer, and helping to drive forward initiatives which constantly evolve and improve the way we service our clients.
If you are an upbeat and enthusiastic Analyst who thrives in entrepreneurial and very fast-moving environments, then please read on!
So, who are we?
Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.
We are expanding our share dealing and investing offering, building on our core competencies in design, execution and user experience to deliver a market-leading proposition to new and existing IG customers globally.
We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our ground-breaking technology and forward-thinking platforms to trade the financial products they know and love.
Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!
What you’ll do
We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Your scope of duties will be focused on:
Who we’re looking for
You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporation that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.
What you’ll need for this role
How you’ll grow
When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities and the tools to help you skyrocket to success, we’ll support you all the way.
And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.
The Perks
As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG:
Where you’ll work
We follow a hybrid working model (requiring 2 days a week in our London office); we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.
Ask our employees what their favourite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.
That’s why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.
So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do.
Number of openings
2
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