Ensures the smooth and efficient running of the Housekeeping Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Assists in making sure that all Touches of Hyatt have been implemented
Responds to results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that the Housekeeping and Laundry associate work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.
Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.
Communicates with the supervise the hotel’s contracted pest control and other contracted companies to ensure that effective programs are instituted and maintained.
Oversees the cleanliness of guest rooms and public areas.
Oversees the cleanliness of public and back-of-the house areas.
Works with vendors to provide uniforms for all hotel associates.
Ensures the proper handling and control of lost and found items.
Conducts frequent and thorough inspections of guest rooms and Rooms area in general.
Oversees that all daily arrival V.I.P Rooms, special request rooms and long stay guest rooms are prepared with the appropriate welcome and other amenities.
Work closely with the Front Office and Engineering Department to block rooms as necessary for maintenance.
Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure the proper maintenance of the outlet.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
Qualifications
Indonesian National with a degree in Hospitality or Business Management
Has minimum 2 (two) years experience in the same position in 5 (five) stars International Hotel Chain
Previous experience in Luxury Hotel or international experience are advantages
Strong in leadership and business acumen
Excellent English communication skills, strong guest service mindset and people management & Development skills