Employment Type:

Full time

Shift:

Day Shift

Description:

Position Hours: Monday - Friday 8:30 am- 5:00pm

Greets and assists all customers in a friendly and courteous manner. Receives requests and completes the necessary paperwork for equipment services from referral sources. Coordinates home equipment service request with delivery personnel for prompt delivery. Maintains current knowledge on Medicare, Medicaid and third party payer sources for equipment coverage. Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services. Maintains accurate records for CMN forms. Prepares paperwork as necessary before patient arrives to scheduled appointment or upon arrival if a walk-in customer. Completes designated daily and/or weekly reports as assigned. Assists customers with sales in the on-site home medical equipment store. Work with HME Supervisor to ensure inventory is stocked and a reorder is necessary. Receive and mail products as necessary.

The successful candidate will have strong computer skills, excellent telephone and customer service skills and must be able to function in a fast-paced environment while managing multiple priorities. Must possess a high school diploma or general education degree (GED). Knowledge of medical terminology preferred.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.