Citi

The Business Analytics Grp Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Excellent commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

As part of the Fraud Analytics, Modeling & Intelligence organization, this role manages Fraud prevention and detection strategies supporting Citi’s North American and global credit card and retail bank businesses. This includes leading a team of teams in leveraging data to identify fraud trends, designing and implementing strategies to prevent and mitigate fraud attacks across the fraud lifecycle, including application and synthetic ID fraud, account takeover and sophisticated new attack schemes.

This role partners closely with Fraud Policy, Operations and partners heads, as well as business executives to keep apprised of business and technology direction in order to drive strategy and determine potential and existing fraud impacts.

Responsibilities:

• End-to-end ownership of Analytics across Fraud lifecycle.
• Ownership and management of fraud rules, scores, and detection strategies, Risk appetite execution, POS interdiction strategies and defect analysis.
• Drive innovation via thought leadership while maintaining end-to-end view and leveraging Global cutting-edge techniques.
• Continually assess manual and automated processes to identify potential process gaps and opportunities.
• Establish network and followership within and outside Fraud, with proven ability to drive cross-function collaboration.
• Ability to champion organizational agenda and initiatives with executive audience.
• Integrate/connect team initiatives, actions and culture in support of broader vision and Fraud and Business goals.
• Highly effective mentoring and coaching skills; attracts Talent and builds diverse talent pipeline.
• Develop and articulate analytical framework to solve business challenges
• Extract actionable insights based on advanced analysis of customer behavior
• Lead and develop reporting subordinates, especially around developing sound analytical approach to solve business problems
• Drive innovative thinking about leveraging new tools/methods to transform the analytical capability of the organization
• Understand regulatory implications and develop mitigation / opportunity strategies
• Ensure robust quantity control in the analytical processes
• Cross functional leadership (communication and influencing) to drive towards common goal
• The incumbent will leverage industry best practices, navigate and leverage internal relationships and become the key point of contact to ensure delivery and adoption
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Bachelor’s Degree required in statistics, mathematics, physics, economics, or other analytical or quantitative discipline. Master's Degree or PhD preferred.
• 10+ years in fraud or risk management; experience in analytics and modeling or relevant area preferable. 8-10+ years managing staff at various levels. 
• Extensive quantitative and analytic skills; ability to derive patterns, trends and insights, and perform risk/reward trade-off analysis.
• Extensive experience working with Big Data environment, coding within various traditional (SAS, SQL, etc.) and/or open source (i.e. Python, Impala, Hive, etc.) tools, and advanced machine learning techniques. 
• Understanding of the threat landscape, as well as impacts of macroeconomic, industry, regulatory and fraud trends. 
• Decisive, forward-thinking; communicates a vision that is forward looking and responsive to changes in the environment. 
• Outstanding communicator; ability to effectively engage and inspire small and large audiences for collaboration and innovative changes 

Education:

• Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Decision Management

Job Family:

Business Analysis

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Salary Range:

$136,700.00 - $205,050.00

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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