Morningstar

About the Role:

Morningstar build a second line IT infrastructure support team in Mumbai; the team will take on support functions for the Global IT infrastructure group. The second line support group will handle incidents and service requests escalated from Morningstar’s monitoring, service desk and desktop support groups and will work in collaboration with third line engineering teams based in Chicago, London and Shenzhen.

Morningstar India is looking for a “Infrastructure Engineer” based in our Vashi, Navi Mumbai office. The ideal candidate should be someone who thrives on delivering high quality operational output, new experiences and technical challenges.

As a “Infrastructure Engineer” working in Morningstar’s IT infrastructure team, you will be involved in the support of our Wireless LAN and Wired LAN, WAN and Datacenter Networks for Morningstar’s growing IT infrastructure that currently covers over 33 offices and 6 Datacenter’s worldwide. You will also be involved in the transition of second line support processes and functions to the new team in Mumbai.

Interested candidates should have a proven track record of supporting significant Network Infrastructures. The successful candidate for this role should have at least 3-5 years’ experience in an IT support role and should have experience and knowledge of Cisco Switches, Routers, Firewalls, Cisco IOS, NX-OS and ASA. A CCNA/CCNP or higher-level certification is required, and experience of Palo Alto Firewall, Cisco Umbrella, SDA and ACI technology would be advantageous.

Candidates should have excellent English, strong communication skills and a degree in Electronics and Telecommunication or computer science with strong academic record. Preference will be given to applicants with relevant IT industry technology certifications. (E.g. ITIL V4 foundation, CCNA/CCNP or CCIE R&S and CCNA/CCNP Wireless)

Candidate should be willing to work in 24X7 rotational shifts.

Day to Day responsibilities:

• Monitor, Support and Administration of Morningstar’s Global WAN, Wired and Wireless LAN of Corporate Offices and Datacentre networks
• Routine implementation of Firewall ACL changes
• Routine implementation of URL filtering using Cisco Umbrella Cloud based application
• Responding to incidents and alerts escalated by Morningstar’s NOC or automated alerting
• Managing and maintaining the operational integrity of our systems
• Prepare and maintain standard operating procedure document
• Implementation of firewall policies on Cisco ASA, FTD and Palo Alto firewall
• Troubleshoot issues related to WAN and co-ordinate with SD-WAN vendor
• Routine maintenance of network devices – Router, Switches and Firewalls by following device lifecycle management
• Follow change, problem and incident management process
• Preparation and analysis of WAN and Internet link bandwidth utilization reports
• Routine WAN and internet link failover testing

Technical Skills and Requirements:

• Bachelor’s Degree or Diploma in Electronics and Telecommunications, Computer Science or Information Technology or any equivalent field with strong academic credentials is required.
• At least 3-5 years of experience in a networking focused second line support role.
• Good English communication and presentation skills (written & verbal).
• An ability to demonstrate a focus on attention to detail and high-quality results.
• Knowledge of ServiceNow & Jira ticketing system
• Solid understanding of networking fundamentals and concepts.
• Experience on Cisco Catalyst & Data center switches, routers and firewalls, hands-on Cisco IOS and NX-OS network operating systems and knowledge on routing protocols like EIGRP, OSPF and BGP
• Hands on experience on PaloAlto Firewall and Panorama Firewall Management
• Cisco CCNA, CCNP or higher-level certification

Advantageous:

• ITIL Foundation certification
• CCNA or CCNP Wireless
• Palo Alto certification

Must have Experience.

• Cisco Routing & Switching -Expert, 3-5 years.
• Cisco Firewall – ASA and FTD/FMC -Intermediate, 2-3 years
• Palo Alto Firewall -Intermediate, 2-3 years
• Cisco Wireless -Intermediate, 1-2 years
• English verbal and written communication-Intermediate, 3-5 years

Good to have Experience.

• Cisco ISE -Intermediate, 1-2 years
• Cisco ACI-Intermediate, 1-2 years
• Cisco DNAC-Intermediate, 1-2 years
• Cisco Umbrella-Intermediate, 1-2 years
• AWS & Azure Cloud Networking-Intermediate, 1-2 years

Morningstar is an equal opportunity employer.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.