Royal Bank of Canada

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Assistant Manager, Data Management & Quality

Job Description

What is the opportunity?

You will ensure that all Client and Product data is managed, used and controlled effectively and appropriately for purpose. The post holder will supervise the Data Management team to ensure that a quality service is maintained within established SLAs. Data Management supports data set-up and maintenance activities for all WMI businesses and product lines. Data Management is responsible for monitoring Data Quality and working with business and product areas to adhere to consistent Data Quality and accuracy rules. This a permanent position on an RBC contract.

What will you do?

• Joint responsible for managing the Data Management & Quality team. Providing guidance, development coaching and mentoring to the team. Provide clarity in establishing and achieving goals with clear outcomes, driving performance and supporting career development
• Ensure the integrity and quality of data across and between multiple systems is maintained
• Acts as first point of escalation for validation of non-routine enquires
• Align individuals within the team to assist with changing workload priorities and volumes to ensure SLA’s are met
• Contribute to the development and maintenance of an appropriate control environment in line with applicable data standards, regulatory requirements and business unit procedures
• Assist with the completion and distribution of MI, control and data reports
• Collaborate with key stakeholders to ensure that all issues, queries and obstacles are satisfactorily resolved to ensure that tasks are completed in a timely and efficient manner
• Proactively perform quality assurance checks throughout the team. Actively monitor, audit and report on team performance
• Act as an SME to assist with Optimisation activities including the development of new RPA processes, Service Requests and core application development

What do you need to succeed?

Must-have

• Proven experience of maintaining data within a Financial Services environment
• Good understanding of the regulatory and control environment within which WMI operates
• Track record in excellent service delivery
• Ability to make fast decisions, and be willing to escalate issues
• People Management experience

Nice-to-have

• Good understanding of the operation of various systems in use and intra-system connections and relationships
• Wealth Management industry experience

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible & Hybrid working options fully supported

Job Summary

Address:

32 GALLOWGATE:NEWCASTLE UPON TYNE

City:

GBR-TYNE_AND_WEAR-NEWCASTLE UPON TYNE

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-08-25

Application Deadline:

2023-09-09

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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