Royal Bank of Canada

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior Technical Support Analyst - Hybrid

Job Description

What is the opportunity?

Finance IT is a global technology function responsible for providing operational and change services to enterprise-wide and business-aligned Finance functions. The Global Application Services team comprises over 60 staff who provide a range of operational, support and technical services across a global portfolio of almost 100 Finance IT-owned applications. The technology stack spans UNIX, Windows and various databases including Oracle, Sybase and SQL Server – many applications are business critical with stringent operational SLAs. As a Senior Applications Support Analyst, You will play a key role in preventing and resolving production disruptions, manage risk, improve support effectiveness and continually improve technical processes.

What will you do?

• Act as a technical troubleshooter across the Finance IT application portfolio to ensure accurate and timely resolution of incidents
• Manage and Resolve production incidents raised by Application users to ensure closure within SLA
• Actively monitor application incident queues and liaise with assigned analyst on incident status to ensure there is progress in incident resolution
• Log and continuously review incidents for trends and common root causes
• Ensure process to mitigate, remedy and prevent recurrences of outages are understood by team members
• Continuously review and recommend enhancements and production optimization opportunities for deployment

What do you need to succeed? 

Must-haves:

• Minimum 5 years’ experience in a high pressure multi-technology environment supporting multiple critical applications 
• Experience with data analysis by writing SQL queries and Strong understanding of relational databases
• Exposure to Java, .Net, and Mainframe technology 
• Excellent communication and Interpersonal skills, experience interacting with senior IT and business stakeholders 
• Microsoft Office including proficiency in Excel preferred 

Nice-to-have:

• Experience or knowledge with IBM COGNOS TM1 Application is strongly preferred
• Experience with Zeke Scheduler
• Understanding of SRE

What’s in it for you? 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to take on progressively greater accountabilities 
• Access to a variety of job opportunities across business and geographies
• This is a hybrid opportunity

#LI-Hybrid

#TECHPJ

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-08-30

Application Deadline:

2023-09-11

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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