Royal Bank of Canada

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Bilingual Dealer Relations Manager

Job Description

What is the opportunity?

In this role, you will be responsible for the smooth concise operation between RBC Investor Services clients and the Broker/Dealer and Intermediary community. You will provide support to the Broker Dealer community and assist in the communication of any new product launch. You will manage and act as the primary contact for Strategic external Brokers, Dealers or Intermediaries and build a strong and effective relationship with the dealer community by continuous communication and touchpoint meetings during the year to educate and grow an understanding of pain points.

What will you do?

• Raise awareness amongst Dealers to RBC Investor Services presence in the marketplace.
• To develop and maintain relationships to ensure consistent quality of service delivery for our key strategic partners by continuous communication and touchpoint meetings
• Educate dealers on new industry standards and requirements.
• Represent Dealer Relations in operational meetings and client launches.
• Provide industry knowledge and insight to operational groups and management
• Distribution of Fund Information Sheets
• Maintenance and review of Dealer and Intermediary Agreements.
• Communication and monitor and disseminate information using Fundserv’s Fund Company Bulletin automatic mailing service.
• Respond to ESG file issues that are encountered across all management companies for assigned dealers.
• Provide Asset under management reporting
• Act as a mentor and assist in problem resolution for team members.
• Continuously looks for opportunities to improve processes to help increase overall efficiency and reduce risk.
• Review Dealer Services inbox.
• Communicate and any issues encountered to the senior manager of the department.
• Provide any reporting as required

What do you need to succeed?

Must-have

• Bilingual Language Proficiency in English/French
• 4-7 years of relevant work experience
• Mutual Fund Back Office or Dealer Back office Operational experience
• Strong, effective organizational and prioritization skills
• Strong knowledge of Investment fund Industry and Fundserv distribution network

Nice to have

• Bilingualism: French and English
• Completion of the IFIC Operations of Mutual Funds course
• Segregated Funds knowledge
• Previous Customer/Dealer service experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-08-15

Application Deadline:

2023-09-26

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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