McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

This position is full-time and permanent for GTA Toronto and the surrounding area, working 9 am - 5 pm.

We are looking for a highly skilled Field Nurse Case Manager (FNCM) to join our team to support patients and treat healthcare professionals via our Patient Support Program (PSP). This is a unique and rewarding role in the Immunology space and we are seeking individuals that are passionate about making a meaningful difference in patients’ lives. In this role, the individual is to act as a single point of contact for physicians, clinic nurses, and patients, this role includes customized administrative and clinical support for physicians, frequently within their offices, as the FNCM takes full ownership of patient onboarding and supports the ongoing needs of patients and HCPs throughout the entire treatment journey.

Some duties include but are not limited to patient education on disease state and medication (including side effect management), adherence support, reimbursement navigation support and adverse event reporting. 

The focus of this position is to ensure rapid access to medication through a truly exceptional experience for prescribers, clinic staff, and patients. This is a field-based position with travel required. Also, establishing and cultivating strong relationships with the healthcare provider community is a critical part of this role.

This is truly a rare and exciting opportunity to be part of helping to build and shape a new Patient Support Program with lots of opportunities to learn and grow!

Responsibilities:

• The Field Nurse Case Manager (FNCM) will be the primary program contact for both patients and prescribers.
• The FNCM will be responsible for the timely enrollment of the patient into the Patient Support Program.
• Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required.
• The FNCM may be required to conduct in-office patient chart reviews to obtain data required for the above-mentioned reimbursement navigation support.
• Conduct information and conduct patient financial assessment eligibility based on program guidelines.
• Provide responses to general inquiry calls based on information provided as part of the program materials.
• Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment.
• Proactively monitor the patient’s file to ensure that reimbursement and financial assistance renewals are done in a timely manner.
• Process documents supporting the patient’s care, including infusion reports, lab results, copays
• Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer's requirements.
• Gather all pertinent and appropriate information and complete necessary documents in a concise, organized and professional manner.
• A thorough understanding of pre-biologic work-up required prior to the start of any biologic medication (e.g., TB testing, imaging, bloodwork)
• Ability to assess patient’s readiness to receive a biologic medication (e.g., health checklist)
• Must be capable of effectively communicating appropriate information about the disease state and the prescribed medication; assess knowledge levels to fill any gaps in the patient’s knowledge, all limited to client-approved materials and the product monograph.
• Ability to liaise and collaborate with internal partners beyond the program team, including pharmacy and clinic teams to support all elements of the patient journey.
• FNCM is responsible for escalation management in cases where assistance beyond program scope is required.
• As a central participant in the patient's circle of care, the FNCM has a role in providing pertinent and relevant updates to physicians and clinic staff.

Minimum Requirements:

• Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Experience and Required Skills:

• Experience in biopharmaceuticals, sales and/or customer relationship building is considered a strong asset.
• Experience in immunology is an asset.
• Experience with biologic medications, including pre-workup requirements is an asset.
• Thorough knowledge of adult learning principles and training to support disease and medication education, and appropriate adherence support.
• Comprehensive knowledge of assigned product lines; training will be provided
• Substantial knowledge of personal computers and accepted business software (i.e. MS Office: Word, Excel).
• Possesses a high level of motivation to go above and beyond stated requirements to ensure an exceptional experience.
• Understands the importance of and demonstrates a commitment to personal and professional growth.
• Understands and applies techniques to manage and prioritize multiple priorities.
• Understanding of the company's vision, organizational structure, culture, philosophy, operating principles, values & code of ethics; training will be provided.

Career Level – IC – Professional – P1

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. 

Our Base Pay Range for this position

$48,600 - $81,000

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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