Hertz

$17.00 hourly

The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. 

Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism.

Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed.

Ensures that all corporate policies and procedures are administered and followed by all staff.

Essential Requirements:

• High School Diploma or equivalent
• Passion for customer service with 100% customer focus
• 2 year of customer service experience
• Ability to handle multiple tasks and have good organizational skills
• Allowed to legally drive a vehicle
• Ability to work any schedule to include nights, weekends, and holidays based on the demands of the business
• Strong computer skills
• Excellent verbal communication skills
• Great attitude with a high-energy personality
• Professional appearance and work ethic 
• Ability to work overtime as required

Preferred Requirements:

• Experience in dealing directly with customers (i.e. inquiries, disputes, adjustments, etc.)
• 4 Years of customer service experience with 2 years of sales experience

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, writing, lifting, seeing, and reading.

Apply today and shift your career into drive for tomorrow!

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT 

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. 

Individuals are encouraged to apply for positions because of the characteristics that make them unique. 

EOE, including disability/veteran