Advantage Solutions

Summary

Director of Quality Assurance

The Director of QA supports the retailers overall program objectives through the leadership of the QA team and implementation of key QA processes. The role manages relationships with retailer cross-functional teams, customers and manufacturers. They will also be expected to demonstrate a deep level of industry best practice, and leveraging that experience to influence strategic decisions, providing adjustments to current processes and procedures to maximize efficiencies that align with the retailer’s objectives.

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Director of QA supports the retailers overall program objectives through the leadership of the QA team and implementation of key QA processes. The role manages relationships with retailer cross-functional teams, customers and manufacturers. They will also be expected to demonstrate a deep level of industry best practice, and leveraging that experience to influence strategic decisions, providing adjustments to current processes and procedures to maximize efficiencies that align with the retailer’s objectives.

Essential Job Duties and Responsibilities

Leadership:

• Lead through influence and collaboration. Communicate with key stakeholders to ensure that projects are aligned with Private Brand objectives
• Develop deep understanding of Daymon and customer strategy and vision with this QA partnership
• Direct a large team of QA/Food Techs that service the QA function corporately and for multiple retailer accounts. Provide technical support for internal quality lab and operations
• Prioritize and assign all resources to enable timely delivery of high-quality processes and strategies within budget
• Lead investigation teams and ensure proper close out and follow up.
• Develop a high performing team and ensure training and learning of team members
• Make decisions independently and notify management of action taken
• Industry and Customer Knowledge:

Industry Knowledge:

• Maintain a deep industry and global working knowledge of basic QA and Food Science/Safety tools and methodologies
• Highly skilled at frequent collection and organization of disparate pieces of information into a clear and concise business case; present internally and to customers
• Author and review SOPs, policies to ensure compliance and adherence to regulations operations
• Display understanding of the project's value proposition for the customer
• Maintain and update local, state, and federal programs

Business Objectives Management:

• Responsible for coordination, implementation, and maintenance of QA program
• Direct the design and implementation of site policies and procedures
• Develop new approaches to solve problems identified during quality assurance activities
• Review complaints, concerns or questions relative to compliance issues
• Develop plan of action and lead team to completion
• Estimate testing efforts, prioritize, plan and coordinate testing activities
• Support implementation of cost, quality, and service improvement initiatives
• Develop comprehensive training plan to ensure QA standards are taught and implemented to team members and stakeholders
• Review all documentation, including Reports and monitoring data
• Authorize changes in procedures to help minimize product waste
• Control and distribute work instructions, forms, and logs in all departments
• Actively support escalated issues from both internal and external customers

Supervisory Responsibilities

Direct Reports

• Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

• This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

• Travel and Driving are not essential duties or functions of this job

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Bachelor's Degree Master’s of Science preferred

Field of Study/Area of Experience: Food Science or Related Field

10+ Years of experience

Skills, Knowledge and Abilities

Ability to Direct, Lead, & Develop People

Excellent Written & Verbal Communication Skills

Well Organized, Detail Oriented, & able to Handle Fast Paced Work Environment

Flexible & Adaptable, able to change & Alter According to changes in Projects or Business Environment

Knowledge of generally accepted practices, procedures, & standard policy & procedure development techniques

Ability to Gather Data, Compile Information, & Prepare Reports

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 30lbs.

Additional Information Regarding Advantage Solutions Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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