Hertz

The primary mission of the European Business Support Database Analyst, is to update the Hertz systems used within the European Business Support Centre in line with Hertz quality standards, procedures and guidelines. To work with, and through others, building and maintaining relationships in order to provide optimum quality of service. This role would suit an individual who thrives within a busy environment. The individual must be flexible and available, to work and operate in the variety of business areas, and systems, in the European Business Support Department.

Key-result areas:

• Be an integral and participative member of European Business Support team, supporting colleagues and sharing accountability/ownership towards meeting all Service Level Agreements.
• Accurately, Analyse, record, update and validate on Hertz computer systems, all information received from customers, and Hertz colleagues, to ensure customer satisfaction.
• Track any failures or inaccuracies in material provided, and highlight any process issues to Team Leader so that issues can be addressed and appropriate action taken.
• Handle all queries with regard to your responsible area within European Business Support, in a professional and timely manner.
• Provide day-to-day, database & administrative support for all European Business Support Contacts.
• Contribute to the achievement of team targets by active participation in team briefs, huddles, and 1-2-1 meetings.
• Develop a strong rapport with all stakeholders, including Sales Accounts Managers, Hertz European Service Centre Countries/Departments, and Hertz Europe Limited personnel.
• Ensure contractual compliance.
• Be flexible and available to work and operate in the variety of business areas and systems in European Business Support, including, but not limited to, , Data Processing, Global Daily Report of Business, Euroswap Account Support, DNR, Global Distribution Systems (GDS), Global Directory Databases (GDD), Internet and Offsells.
• Participate in any cross function activity within the European Business Support Centre as defined by Team Leader.
• Working as part of a team and be able to stimulate and motivate others while being aware of, and responsive to their needs and concerns.
• Actively be involved in reviewing processes and efficiencies to improve them where possible.
• Actively be involved in the SOP/Guideline creation, development and updating for all EBS processes
• Ad-hoc tasks as assigned by the Mentor/Team Leader/Manager.
• Be fully conversant with the Hertz Mission, Vision and Values and seek to fulfil them in our day to day work, as well as with Customer Care Values.

Knowledge:

• Good working knowledge of Microsoft: Outlook, Word & Excel
• Leaving Certificate or equivalent education standard required
• Accuracy and attention to detail
• Excellent computer skills
• Fluency in English
• Fluency in another European Language an advantage.

Competencies:

• Relationship Management and Team Working
• Effective Communication
• Business and Customer Orientation
• Analysis and Decision making
• Planning and Organising
• Continuous Improvement and Expertise
• Problem solving
• Accountability

Personality Traits:

• Drive & initiative
• Professionalism & resilience
• Adaptable and flexible
• Highly Organised with the Ability to Prioritise
• Customer Focused.