McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Strategic Account Representative

As an established part of the Customer Management team, the Strategic Account Representative (SAR) works closely with the customer, sales, and other McKesson support teams to provide exceptional service and support to assigned customers. The SAR role is assigned to McKesson’s largest customers across Extended Care, Primary Care, and Health Systems. Partnering externally with the customer and internally with McKesson’s subject matter experts, the SAR role is designed to support daily activities critical to the customer experience. These activities include but are not limited to, inventory reviews, data reporting needs, and account creation.

Key Responsibilities:

• Acts as primary customer contact for daily customer activities
• Partners with the Sales VP to represent customer goals with internal stakeholders
• Utilizes data to help customers better understand their business and opportunities with McKesson
• Tracks open customer issues and partners with other back-office teams on timely resolution
• Prepare and monitor reports such as: back-order reports, pricing discrepancies, licensing expirations, contract renewals, cost savings, other reports as needed
• Attend customer meetings and deliver progress updates on key initiatives and goals

Minimum Requirements: 

3+ years relevant experience 

Critical Skills: 

• 2+ years’ experience with client/customer management 
• Intermediate proficiency with MS Office (Word, Access, Excel, and PowerPoint) 

Additional Knowledge & Skills: 

• Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices and systems preferred 
• Customer facing experience with client procurement and supply chain teams a plus
• Energetic self-starter with a passion for customer experience 
• Excellent verbal and written communication skills required 
• The ability to interact professionally with vendors, customers and co-workers 
• Prioritization skills in balancing the needs of internal/external customers 

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. 

Our Base Pay Range for this position

$54,800 - $91,300

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!