Vodafone

Description

The IT Operations Authority provides expert knowledge to identify, drive and deliver the changing customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone�s IT products and services in line with Customer Services Management strategy. Responsible for assigned tasks through managing the IT lifecycle for all end-users.The IT Operations Authority focusses on operation, administration and maintenance of assigned applications, services, systems and solutions in terms of maintenance and administration, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration. Typically reports to Senior IT Operations Manager.

Job Responsibility

• Assists, advises and delivers on the IT Operations plan to enable the achievement of the Technology strategy;
• Drives the delivery of the appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;
• Works effectively with colleagues to deliver the required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;
• Identifies IT Operation trends, suggests improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;
• Contributes to resource planning to meet overall requirements and ensure the effectiveness of the area;
• Understands the needs through preventative maintenance, improved efficiency and optimized applications and supports the end-to-end projects that improve customer and employee satisfaction;
• Drives activities in support of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
• Maintains solid relations and works closely with development teams, technology peers and vendors to provide support and cooperation in planning, implementing and testing new services and new features;
• Uses best practice knowledge to understand team priorities and resolve incidents and interface with 1st line teams and with suppliers on incident resolution;
• May provide informal guidance to junior staff.

Skills

Monitor and Diagnose

Incident Response

DevOps

Security

Software Engineering

Automation and Robotics_2022

Cloud_FRHR

Data Analytics and Insights

Critical Thinking

Customer Centricity

Service and Delivery Management

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.