Your day to day:
Provides specific 2nd Line technical services related to live IT systems of other telecommunications operators (Vodafone OpCos, JVs, etc.).
It ensures the development, implementation, modification, testing and harmonization of software and hardware solutions of IT systems as well as existing telecom applications in operators' networks, in order to meet the quality and response time requirements of the projects.At the request of the clients (Vodafone OpCos), it identifies, develops and implements solutions to solve the deficiencies of high complexity software and hardware in the respective networks. The solutions provided involve changes in the existing software systems or the implementation of new components to improve and develop the functionalities of the current systems.
With these activities you will have a great impact on our business:
- Carry out 2nd level support for applications, services and infrastructure.
- Define and track service level agreements and service KPIs for the responsible services, monitor compliance with them and react proactively to impending violations of target values and quality restrictions, including the other 2nd level of TJ required for this.
- Identifying, agreeing and implementing proactive optimization measures to avoid incidents with negative effects on customers together with the engineering departments
- Escalation management up to group leader level.
- Support roll-outs of new systems, services and software.
With these skills you are a great candidate:
- Advanced knowledge of fixed network architectures on coaxial support: DOCSIS 3.0, 3.1
- Solid knowledge of fiber-coax hybrid network architectures; mastering design and implementation principles;
- Solid knowledge of network principles and protocols: IS-IS, OSPF, IP (Routing & Switching), QoS;
- Good understanding of SW lifecycle: design, installation, testing and acceptance, implementation, performance optimization and troubleshooting;
- The ability to analyze and interpret traces (Wireshark, logs of network equipment);
- Preferably higher technical studies (eg: Electronics and telecommunications, Automation and Computers, Computer Science, etc.) or min. 2 years experiences with Telco Industry in comparable roles
- Certifications from vendors of computer systems intended for fixed and mobile telecommunications (Cisco, Casa, Harmonic, Ericsson, Huawei, Nokia, etc.) are desirable.
Sounds like the perfect job? We’ve got even more to offer:
- Work from Home – hybrid approach
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of a technology changing company
- Flexible Vacation – Take time off when you need it, we trust you
- Special Paternal Program - 4 months of paid paternity leave
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