Job Location: Lomé (Togo)
The team you would join:
The Customer Service Team serves as the first point of contact for Sun King’s customers. The team helps prospective and existing customers with products, services, payments, and customer relationship-related inquiries. Customer Service Executives play an important role in ensuring Sun King customers can access fair, reliable, and timely assistance for any product or service-related needs, ensuring the company provides strong customer service in line with its consumer protection. The team works cross-functionally with Sun King’s Operations and Sales teams to serve the breadth of customer-related inquiries.
About the role:
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
Initiates and/or implements
corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
Receive customer queries
Ensure customer’s queries are resolved in a timely manner
Help minimize defaults
By reaching out to customers with delayed payments
Proactivity
Contact dormant customers directly to resolve any pending issues.
Build repeat sales
Through strong customer relationships by focusing on customers’ wants and needs.
Check Customer’s satisfaction and documents
Check customer satisfaction degree after a sale and increase customer retention.
Gather and document information about the customer and the product.
Perform any other duties that may be assigned.