SGS

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 96,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

• Is the Lead Operations Manager of the laboratory
• Is Lead HSE Manager
• Shall direct, plan, organize, motivate and develop the performance of each employee working in the laboratory depending on responsibilities and functions and ensure good communication across the team
• Is responsible for laboratory productivity and for the quality of analyses that are produced
• Ensures to respect budget limits to achieve operational objectives and satisfy the customer within deadlines and effectively
• Ensures that operations achieve the required level of quality in accordance with standard operational procedures (SOPs) and ensures that any necessary accreditation is maintained or obtained.
• Environmental and Health Management
• Communicate, reinforce, demonstrate, control and maintain the EHS system in place for laboratory operations.
• Report any incidents, accidents or other risk
• Be responsible for complying with environmental regulations for the management of air, soil, waste and wasted water
• Good Knowledge of laboratories local market and competitive environment trends
• Communicate with Business and Sales Managers across the SGS organization
• Customer Relationship
• Receive, review and respond to customer requests frequently using the tools established by SGS. Use them in Management and improvement of laboratory operations
• Record and manage any form of customer complaints and participate in subsequent investigations
• Ensure regular, pro-active communication with customers with emphasis on effective order review
• Laboratory Management
• Ensure the testing is performed, results obtained, reports and certificates issued within deadlines and required level of quality in agreement with standard methods and written procedures
• Maintain the laboratory quality management system and maintain up-to-date sampling and analysis procedures to meet the minimum requirements of ISO17025
• Responsible of laboratory selection, organization and coordination to participate in inter-laboratory comparison programs such as those managed by Laboratory Quality Services International (LQSi)
• Apply, monitor and maintain laboratory quality control and quality management systems in all areas, identifying potential sources of non-compliance and Ensuring appropriate preventive actions, as well as existing non-conformities with appropriate corrective actions
• Ensure requirements are in place to gain the appropriate laboratory accreditations that can maintain our position in relation to market development
• Continuously improve and maintain excellence in laboratory operations, as well as the organization, cleanliness and maintenance of all work areas
• Laboratory Team Management
• With the support of human resources, participate to the recruitment process of laboratory talents.
• Direct, motivate, coach and develop laboratory employees.
• Set goals and assess performance
• Identify training needs and coordinate training programs
• Get, report in a timely manner, monitor, review and take action on key performance indicators (KPI), and, where applicable, those required by the SGS-Group
• Ensure that workflow through laboratory operations is optimized. Monitor, forecast and maintain team performance in an effective, productive and sustainable manner
• Lab and hardware budget management
• Manage costs to achieve profit target without compromising service delivery and quality
• Monitor and optimize key instrument utilization rates using sgs's excellent laboratory tools
• Ensure laboratory supplies and consumables are purchased in a timely manner and ensure optimal stock levels
• Operational Integrity
• Operate in full compliance with the SGS Code of Integrity and ensure professional conduct at all times

Qualifications

• Master’s degree in chemistry, Industrial Chemistry, or Related
• Minimum 10 years' experience in a chemical analysis laboratory environment with minimum 5 years as a Manager

Additional Information

• Effective interpersonal skills; able to develop good working relationships with people at all levels;
• Working knowledge of relevant prevailing legislation;
• Able to work under own initiative and with a high degree of autonomy;
• Able to communicate in French and english
• Abilty to assert influence and expertise when appropriate;
• Willingness to learn and adapt to change – committed to continuous personal and professional development;
• Must be IT literate i.e. competent in the use of MS Office and preferable experience of using large and complex databases;
• Able to support and mentor less experienced colleagues and to coach/advise as required.
• Understanding customer management, anticipate customer needs, prioritize customer satisfaction
• Ability to interact, collaborate, communicate with technical, inspection, sales, all levels of management personnel and across the SGS network
• Have a focus on detail and quality awareness, identify and manage the root causes of quality issues
• Challenge the status quo with innovative ideas, solutions and opportunities for improvement
• Ability to lead, inspire and guide individuals and teams towards achieving goals and improving efficiency
• Ability to understand, evaluate and apply quantitative investigation methods and statistical concepts
• Establish high standards of performance and maintain efficiency and productivity
• Ability to resolve problems and teach complex tasks in areas of expertise
• Strong planning and organization skills with the ability to communicate, identify tasks, set priorities effectively and delegate accordingly
• Make timely decisions to resolve problems