Purpose of Operational Excellence Lead
- Engage units on CI culture
- Sponsor on using CI to address unit problem
- Doing internal training for local team
Key Functional Roles and Responsibilities
- Support and facilitate continuous improvement activities at unit
- Regular monitoring and follow up (activities and benefit tracking) at unit
- Run unit scale project and doing coaching
- Key point of contact at unit
- Critical Success Factors
- Engagement for continuous improvement
- Improvement on unit KPI through CI
- Monitor unit and CI skill development
- Improvement on customer complaints, audit findings and MR
- Continuous project in the pipeline
- Regular CI event at National and Unit
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