Early Warning

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL – plus a growing presence in San Francisco – we’re entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual (“remote”) workplace models.

Join us and make your mark on what’s next in fintech.

• Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose:

Oversees the daily operational activities of the IT Asset Management Program including, but not limited to, short-term & long-term strategy/implementation; operating plans & budgets; value generation initiatives; policies, processes, procedures, systems, and reporting. Ensures that department goals are met and adheres to budget. Tracks and manages the organization's hardware and software technology assets across the ITAM lifecycle.

Essential Functions:

• Leads daily operational activities of IT Asset Management team (ITAM), responsible for overall performance of program. Monitors and reports on performance of team and provides direction/ feedback to team members to improve efficiency and effectiveness of processes, procedures, systems and reporting.
• Executes ITAM best practices in governance, process and communications and supports integration across the organization. Provides input into policy, process, procedure, systems and reporting improvements/ enhancements. Provides recommendations to ensure program is operating and performing according to expectations.
• Manages and participates in activities to audit budgetary spend, monitors inventory levels for hardware and software. Facilitates the request, procurement, and purchase of IT hardware and software in coordination with Procurement, including purchase requests for serialized assets and direct purchases for peripherals and supplies.
• Define, review, and maintain the approved hardware and software lists and IT Asset Catalog.
• Oversees and ensures accuracy of the IT Asset repository for hardware assets across all locations and software license utilization.
• Track hardware and software assets as they navigate through the various stages of the asset lifecycle including requests, deployments, moves/add/changes, break/fix, reclamation, retirement, and disposal.
• Manage the receipt of hardware including inspection, validation, and shipment tracking.
• Facilitate the retirement and disposal of hardware assets in coordination with third-party disposal services.
• Manage the receipt, storage and assignment of software license keys and executables as well as maintenance of vendor's software licensing portals.
• Maintain ITAM training documentation and provide process knowledge and support to stakeholder teams.
• Performs periodic software license reviews, true-ups, and internal/ external audits to assess current software risks and compliance posture of the organization. Monitors overall software license entitlements including current utilization, periodic reconciliation, and software reclamations to ensure they comply with license agreements and usage standards.
• Supports Business Application Owners in their understanding of software license entitlements, agreements, terms, and conditions. Proactively identifies issues and risks related to software license utilization and details action items/recommendations for remediation.
• Provides technical support to key stakeholders related to hardware/software refreshes and upgrades, infrastructure capacity planning, hardware and software contract renewals, and/or vendor-initiated software audits. May delegate routine duties/ responsibilities to other team members.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.
• Stays current on the latest industry technologies, trends and strategies.
• Assists employees, vendors or other customers by answering questions related to IT Asset Management processes, procedures and services.
• Completes work in a timely and accurate manner while providing exceptional customer service.

The above job description is a summary of job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their supervisor.

Minimum Qualifications:

• This position requires a High School Diploma or GED.
• Must have a minimum of 10 years of progressive experience in Information Technology with at least 8 years IT Asset Management, IT Service Management, Inventory Control or related fields.
• Minimum 3 years’ experience leading or supervising technical teams
• 3+ years of experience using ServiceNow ITAM tools
• Proven progressive experience in managing hardware and software assets at an enterprise level and/or in a high security environment.
• Skillset and/or knowledge of leading ITAM and IT Service Management toolsets.
• Experience with common audit, compliance, and regulatory standards related to hardware and software asset management.
• Advanced knowledge in common IT platforms and technologies (i.e. Windows, Linux, Virtualization, Networking, Telecom, leading Business Applications).
• communicate risk as it relates to the business.
• Proven advanced analytical skills, ability to prioritize multiple projects and ability to work with minimal supervision are required.
• Demonstrated business acumen with an expert knowledge and understanding of business issues, priorities, goals and strategy is necessary.
• Expert ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate ideas both verbally and in writing is necessary. Ability to communicate risk as it relates to the business.
• Must be highly organized, extremely detail oriented with effective negotiating skills, and demonstrated ability to work collectively in planning and implementing change.
• Background and drug screen.

Preferred Qualifications:

• Bachelor's degree preferred; degree in related field preferred (i.e. Management Information Systems, Finance/Accounting, Computer Science, etc.).
• 3+ years of experience using ServiceNow ITAM tools
• Prior Financial Services and/or FinTech industry experience.
• ITIL Foundations or higher-level certification

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work will require standing, walking, kneeling, bending and reaching to identify asset information on fixed hardware. Must be able to lift up to 50 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Early Warning Services is an affirmative action and equal opportunity employer.

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.