Sonic Healthcare

Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA -- is it in yours?

Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

As a Client Service Representative, you will be in post-sales support role, providing patient results and client resolutions.

LOCATION: Toledo, OH 43606

HOURS: M-F 10:30p-7a

FULL TIME: Benefits Eligible

Responsibilities:

• Communicate information to the client on laboratory testing, turn-around times, patient results, pathology results, specimen collection and submission requirements
• Research, troubleshoot and resolve laboratory service issues to ensure client satisfaction
• Document and maintain incident reports
• Interact with clients, couriers, laboratory personnel, sales team on the phone and in person in a positive manner and assist in resolution of client concerns
• Contact client for missing demographic or insurance information
• Act as a dispatch service for specimen pickups and distribution of supplies
• Maintains strictest confidentiality

Requirements:

• High School Diploma or equivalent
• Minimum of 1-year experience as a client/customer/patient service representative
• Ability to establish and maintain positive relationships with employees, physicians, and clients

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging – we’re a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

40

Work Shift:

3rd Shift (United States of America)

Job Category:

Laboratory Operations

Company:

Pathology Laboratories, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.