InterContinental Hotels Group

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：

• Ensure the restaurant is ready to receive guests prior to opening and that both pantry staff and tables are ready in line with opening standards

确保在开始营业前餐厅准备就绪，备餐部员工和餐桌服务员都遵守开始营业规范。

• Ensure restaurant operating equipment is clean and in working order

确保餐厅运营设备的清洁并正常工作。

• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

按照酒店的规定保持工服和个人仪表的高标准。

• Welcoming guests to the Restaurant, by using the Restaurant name

迎客人光临餐厅，使用餐厅的名称。

• Being attentive to guest requests

周到的满足客人要求。

• Deliver food within shortest time, ensure hot dish serves in hot, cold dish serve in cold.

确保食品在最短时间内送达，并保证上菜温度，热菜要热，凉菜要凉

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。

• Take telephone bookings and document in the Reservation book according to restaurant standards

接听电话订位并按餐厅的规范在预订冊上记录。

• Train wait staff and bus staff in hostess standards

按领位员的标准培训员工。

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。

• Maintain responsibility of cleanliness of pantry area 

保持备餐区的清洁。

• Assist with beverage service

协助饮料服务。

• Assist with food service

协助食品服务。

• Maintain detailed knowledge of menu, including daily specials

对菜单有具体的了解，包括每日特价。

• Ensure tables are cleared quietly and efficiently

确保迅速且高效的清理餐桌。

• Carry food and beverage trays in a safe manner to minimize breakages

安全的举餐盘使破损将到最低。

• Complete dockets accurately and clearly

准确和清楚的填写收据。

• Maintain current information on all general activities of the hotel

了解当前酒店所有的活动。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them. 

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service. Let's go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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