Discount Tire

Overview

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. 

Under general supervision, the Accounts Receivable Associate contacts customers to obtain payment status and maintains accounts receivable records.

Essential Duties and Responsibilities:

• Contacts customers to secure payment on accounts; escalates issues to Specialists
• Prepares collection documentation for referral to collection agency
• Troubleshoots and resolves customer inquiries regarding invoice payments, charge backs, returns, bad checks, disputes and reconciliations
• Troubleshoots and resolves customer accounts, including but not limited to: clearing invoices in SAP; reviewing and evaluating credit limits, placing accounts on cash on delivery; writing off invoices
• Troubleshoots and resolves SAP blocked accounts
• Compiles and maintains account receivable records, spreadsheets and reports
• Assists customers regarding basic private label credit card inquiries; escalates complex issues to Accounts Receivable Specialist
• Assists employees, vendors or customers by answering questions related to accounts, procedures and services
• Completes work in a timely and accurate manner while providing exceptional customer service
• Other duties as assigned

Qualifications:

• This position requires a minimum of one year customer services experience.
• Accounts receivable / payables or collections experience is preferred.
• Experience with SAP or other accounting related software is required.
• This position also requires excellent communication, interpersonal and customer service skills.
• Must demonstrate strong attention to detail.
• Ability to develop professional relationships with cross functional teams.
• Intermediate level computer experience, including skills with Microsoft Word and Excel, is necessary.
• The ability to work successfully independently and within a team is necessary.
• In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
• Treating others with respect and upholding Company values are key attributes.

Educational Requirements:

• This position requires a high school diploma or GED.
• Additional college level accounting, finance or math classes are beneficial.

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.