LACMA

Museum Store Associate (Temporary, Part-Time)

Museum Store

Reporting to the Senior Manager, Retail & Merchandising, the Museum Store Associate is responsible for providing outstanding customer service while working front-of-house and online retail at the Museum's stores. The position processes and sells museum merchandise, exhibition catalogs, books, apparel, jewelry, stationery, kids products, home items, and LACMA memberships on a register/computer using point of sale programs. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of LACMA constituencies, including the general public, members, donors, VIPs, and staff.

Responsibilities

• Operates a register/computer and receives payment for sale transactions while maintaining strict attention to cash handling accuracy
• Actively promotes, sells, store merchandise and LACMA memberships
• Processes online and special orders
• Gift wraps merchandise
• Takes inventory of merchandise stock and maintains stock levels on the sales floor, and maintains store displays
• Tags and stickers merchandise
• Actively demonstrates a customer-first attitude by exemplifying excellent internal and external customer service skills at all times
• Maintains a conversational knowledge of LACMA’s general policies and procedures, membership programs, and the exhibition and programming schedule
• Shares factual and necessary information with colleagues, visitors, and members via excellent written and verbal communications
• Attends various training sessions as scheduled
• Escalate any customer service issues, complaints, or unanswerable questions to the LACMA Store management team
• Maintains regular and reliable attendance
• Performs other duties or special projects as assigned 

Benefits

• The expected hourly pay for this Los Angeles, CA based position is $18.00 - $19.00, subject to change, and the position is eligible for LACMA’s comprehensive benefits package, including pension plan
• LACMA is committed to providing its employees with valuable and competitive benefits as a core part of a strong overall employee experience

Qualifications

• At least one year of retail experience in a high volume and customer service focused setting
• Background in Art History preferred
• Strong skills in point of sale software, preferably in Erply and Shopify
• Basic math skills
• Must operate with attention to detail and strong organizational skills while managing a continuous workflow
• Open availability including holidays, nights, and weekends