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Customer Service Representative at National Life Group

Starting rate is $22/hr with additional pay for relevant skills and experience. After training this position allows for a hybrid work schedule with three days onsite in our Vermont office.

The Opportunity to Make a Difference

We will train you to work directly with our customers across America to ensure they have a positive experience in understanding their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve important issues, and collaborate with the team to reach our full potential and achieve results. Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.

Our hours of operation are 8am-6pm Monday-Friday with representatives working an 8 hour shift between those hours.

Successful Candidates We’re Seeking

Associate’s degree or higher preferred
You have 2+ years of professional work experience interacting with customers
You are passionate about working for a company with a cause-driven culture
You are able to successfully pass a background check that may include fingerprinting

The Skills to Succeed

You are great with people
You enjoy delighting customers with exceptional service
You are an excellent communicator, with strong listening skills
You have solid computer and math skills
You are strong with solving problems and working in a collaborative environment
You are great at multi-tasking in a fast paced environment and are computer savvy (web searches, MS Office and Mainframes)
You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change

What You’ll Find at National Life Group

Competitive pay (Starting rate is $21/hr with additional pay for relevant skills and experience) with quarterly bonus opportunities (based on performance) and outstanding health, wellness and insurance benefits
Genuine opportunities for growth and career advancement
Over $5K in annual tuition reimbursement, including full tuition sponsorship for completing your undergraduate and graduate degrees with University Arizona World Campus
Paid time off and holidays
40 hours of community service hours annually
A culture committed to inclusion and diversity

National Life requires all new hires to record their vaccination status and, if applicable, submit acceptable proof of vaccination, within 3 business days of their start date.

Salary Disclosure

The base compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package, which includes a 401(k) retirement plan match, medical, dental, and vision insurance, paid holidays, and a generous paid time off plan, as well as other benefits.