M-Kopa

At M-KOPA, We Finance Progress.

Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Job Purpose

We are looking for a qualified Telesales Representative to help generate sales for the company. You will close sales over the phone and maintain good customer relationships.

You will report to the Telesales Team Lead.

#Li-Onsite

Main Responsibilities

• Tele-selling: You will call our existing customers to upgrade them to Televisions and other products which we have to offer
• Conversation objectives: You will ensure the campaign achieves its conversions and goals to help us grow as a company.
• Quality goals: You will ensure the quality of calling follows the set quality standards
• Talk time goals: You will adhere to expected talk time benchmarks to maximize productivity

Incumbent Requirements

• Have a good academic qualification Certificate/Diploma and above
• Have BPO Industry/Call center industry experience
• Be passionate and good in sales.
• Have excellent skills in communication
• Be convincing and experienced in persuasion
• Conversant with basic working tools; Outlook and Microsoft Office.
• Be result-oriented and self-driven
• Have good ethics and integrity

Benefits

• Great compensation package
• Private health insurance (inpatient outpatient, maternity, eye care, and dental)
• Group Life Cover
• 21 days per annum (excluding public holidays). Annual leave is accrued at the standard rate of 1.75 days per month

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.