DHL

Position: Application Support Analyst

Contract Type: Permanent

Location: Coventry – Hybrid working (3 days in the office )

Grade: 2

Why choose DHL Parcel?

Want to work for one of the UK’s best workplaces? We are proud to announce that DHL Parcel UK has been recognised as a Best Workplace 2023 and achieved Top Employer accreditation for the 3rd year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

The Application Support Analyst will be part of a IT - Platform & Technical Support team enabling DHL Parcel UK IT to release and support new feature sets to the organisation at pace, in a reliable and scalable manner. The Application Support Analyst will provide high quality 3rd and 4th line application support to DHL‘s customers, partners, suppliers and internal business functions.

The Application Support Analyst will provide expertise in areas of application/software fixes, troubleshooting, deployments, support, and documentation of standards and procedures for the administration and maintenance of all supported applications deployed On-Prem or Cloud.

You will also trouble shoot, solve, and respond to incidents/faults logged for applications and application platforms to agreed SLAs and KPIs.

• Provide a professional, customer focused service in line with agreed service scope and service levels.
• Maintain productive and professional relationships with key stakeholders (IT and the business) including third party suppliers, customers, partners and suppliers.
• Respond to and resolve incidents/faults logged for applications and application platforms to agreed SLA’s and KPI’s.
• Troubleshoot and resolve issues in development, test and production and environments.
• Complete root cause analysis for major/critical incidents and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents.
• Configure solutions to proactively monitor applications to capture potential issues before they occur in accordance with monitoring and maintenance procedures.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of application platforms.

The ideal candidate will have:

• Minimum of 2 years’ experience in support with Cloud based applications deployed in Azure
• 2+ years of experience in providing application software in a 24x7 environment
• Experience of supporting applications in Azure
• Experience of supporting containers
• Experience with Linux and Windows OS
• Experience with Web Server Technologies
• BSc Hons (2:1) in Computer Science or Software Engineering Discipline – Desirable

What about career development?

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL Parcel.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.