DHL

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.

Tasks:

We are looking for a dedicated global Commercial Program Manager as a partner to the customer directors driving business growth through the consistent management of sales activities for highly strategic customers (Stellantis).

Principal Accountabilities:

PRE-SALES

Strategic account planning:

• Partner with GCD (Global Customer Director) to identify areas of growth within the customer’s logistics spend (CDP Priorities).
• Track customer development plans and priorities as set forth with the GCD, including managing sales pipeline (CDP Execution Management).
• Opportunity/pipeline development:
• Drive pipeline quality, accuracy, actions updates and activities. Ensure that customer pipeline is accurately reflected in ACE.
• Support the opportunity assessment process led by Global Customer Directors, providing customer insights and sharing knowledge where applicable.

SALES

Preparing the deal/ Closing the deal:

• Support process management of single BU tenders (where needed).
• Perform quality assurance of single BU tenders, including needed actions to support their completion.
• Drive contractual closure on new frame agreement (e.g., align T&C’s sustainability, liability limits).
• Support the proposal presentation as required.
• Implementing the deal:
• Support and monitor single BU implementations.
• Works closely with BU teams to ensure implemented solutions meet customers’ requirements.

AFTER SALES

Service delivery and performance management:

• Jointly with the BU, identify opportunities for improvement from customer interactions
• Account Maintenance:
• QRR/QBR - prepare and project manage inputs/outputs into a QRR/QBR based on the agenda of the customer and customer manager.
• Project manage CSU - based on the voice of the customer, customer manager and the BU. Ensure customer updates reflect the status of the customer in a timely and accurate manner.
• Customer Dashboard end to end visibility management: Financial/Customer Performance, Customer pipeline management.
• Project manage the Customer Satisfaction Survey, from participation to reviewing results and actions from business units and functions.
• Project manage XBU projects (where applicable and not covered by other functions (eg. TM, SD, AR, IT)
• Support the deployment of GRI/PSS to the customer.
• Prepare and project manage inputs into select sales meetings. Identify areas of opportunity for workshop development, education, knowledge sharing, and business development.
• Prepare DPDHL/customer slides for top executive meetings (GCB, TEC, board).
• Prepare and support internal XBU Customer Team Calls providing a global and regional CSI view to the account (update on latest customer developments via Customer Dashboard).
• Support performance dialogues and other customer development progress discussions and planning sessions.

OTHER

Customer Relationship development:

• Support GCD/RCM as required for maintaining the customer relationship.
• Act as contact for the customer and channel communication to account teams and internal functions.
• Sharing Knowledge:
• Serve as a knowledge repository for business units on customer projects, business intelligence, and latest information.
• Provide customer thought leadership and insights.

Knowledge, Skills and Experience:

• Bachelor Degree/Tertiary Education in related discipline
• 5+ years of experience in the Logistics Industry. Preferably in Automotive related logistics.
• Demonstrated in-depth understanding of the total supply chain of this industry; preferably in Automotive
• Proven experience with 2+ DPDHL Divisions required; (Global Forwarding Freight strongly preferred)
• Project Management experience
• Business acumen and understanding of key financial and commercial principles
• Excellent communication & interpersonal skills. Experience working with virtual teams
• Good problem solving skills, analytical and critical thinking
• Ability to manage in matrix structure (Networking; persuasive)
• Excellent English & French language proficiency level

Your benefits:

We offer excellent employee benefits, a competitive salary package and great development opportunities.

Your contact:

Louis Ziegler will be happy to answer your questions via email recruiting.dpbh@dhl.com.

Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.