DHL

IP Operations Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for IP Operations Specialist in Dammam. In this specific position you will have to develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines, and policies.

Join us in connecting people and improving lives! 

In this IP Operations Specialist position

• You will have to administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
• You will help to deliver sales objectives and revenue growth for a defined geographic region, product line or market segment
• You will secure new business and build on existing core business through repeat orders
• You will have to respond to inquiries, resolve problems, promote and sell products/ services
• You will identify and contact prospective customers and build relationships to generate future sales and repeat business
• You will have to check and understand type and size of customer requirements, and suggest products/ service/ alternative products/ services
• You will have to develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
• You will follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution
• You will have to introduce products and promotions to customers and deploy marketing campaigns as appropriate
• You will have to build rapport and trust with customers by being informed about their business and market
• You will coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
• You will have to support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
• You will identify problems that may not be clear in own area of authority and modify work methods accordingly
• You will have to convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory

Now, here’s what we need from you

• 4 years of experience within the same field.
• Bachelor’s degree or equivalent
• Excellent communicator in English, both written and oral.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.