We deliver your parcels in the UK and to 160 Countries Worldwide.
Position: IT Support Analyst
Contract Type: Permanent (Full-Time)
Location: Ryton, Coventry
Salary: Grade 2, up to £28,080 depending on experience plus company benefits
Why choose DHL Parcel?
As well as competitive pay rates, once you have completed your probation you will be entitled to an award-winning range of benefits to improve your wellbeing both at work and at home, including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more:
About the role.
Due to business growth and expansion, we have an opening for an experienced IT Support Analyst to join our service desk team based at our Ryton head office. As an IT Support Analyst, you will be responsible for the day-to-day 2nd line support relating to a range of bespoke applications and Windows based systems, delivering IT services to both internal and external customers.
The Service desk is a fast-paced environment and there may be situation where you are required to work under pressure, it would be beneficial for the role holder to have worked in a similar environment previously. Within the service desk function, each team member is responsible for driving performance improvements and efficiency against agreed Service Level Agreements (SLA’s) and in line with the company processes and procedures.
Key accountabilities and responsibilities will include the following:
What are the requirements?
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL Parcel.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV or covering letter.
We look forward to hearing from you, and hopefully welcoming you into our team.
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
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