DHL

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Position: Senior Manager - Business Support & Strategic Projects (m/f/x)

Customer: DHL Supply Chain

Grade: RCS I

Contract Type: Permanent (Full-Time)

Location: EMEA/UKI (EMEA preferred)

The aim of the global Business Process Optimization (BPO) is to optimize the value flow along globally streamlined end-to-end transactional HR processes. The BPO is key in driving, shaping and enforcing the end to end HR process flows within DHL Supply Chain. The BPO work includes improving process quality, fulfilling the customer's expectations and reducing process cost; further benefits include reduced and more predictable audit fees and enhanced security controls.

The Business Support and Strategic Projects Senior Manager leads and supports implementation of agreed projects, drives completion of medium-high complexity projects, collects potential process improvements from main stakeholders and assesses change requests. In addition to that it maintains a partnership with Regional and Country HR Operations Leaders to lead projects and initiatives that impact BPO processes related to changes on service quality or changes to the platforms on which the services are provided.

The key responsibilities in this role include:

• Articulating the need for global process design and convincing middle management stakeholders of required changes
• Supporting solution development by collecting potential process improvements from business requirements, change requests and continuous improvement initiatives and defining the best approach to solve business requirements and fit customer needs
• Assessing cost/benefit of potential process improvements
• Interacting with assigned stakeholders of the country HR organizations and the BPO peer group, and providing feedback regarding the process implementation
• Aligning proposed process changes with assigned stakeholders (e.g. regional/country HR representatives)
• Initiating corrective actions when issues are identified during project implementation• Collecting potential process improvements from business requirements, change requests and continuous improvement initiatives

You won't find another job like the one you'll find with DHL Supply Chain. 

Now here's what we need from you:

• HR Project/Program Management experience inclusive of preparing, developing and advancing medium-to-large change programs through to implementation
• Strong systems-related HR process experience
• Good general business and operational management experience
• Intermediate to advanced technical knowledge of global and regional systems, ideally Oracle R12 or SAP HR
• Solid enterprise-level HR systems experience (Oracle, Payroll systems, etc.)

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.