DHL

We are looking for Project Implementation Manager to join our DHL eCommerce team!

The Project Implementation Manager will responsible for onboarding new DHL eCommerce customers. He/she will be the liaison between cross-functional teams and the customers to ensure successful onboarding using the most suitable integration method for new shipping services offered by DHL eCommerce. It is of utmost importance to provide ease of use for our customers and to ensure their shipping experience with us is intuitive as well as reliable.

Essential Responsibilities and Duties:

• Understand our customer’s business (either via Sales or direct interaction) and assess a suitable integration solution (Portal or API) to meet our customer’s shipping requirements.
• Manage the customer on boarding process from beginning to end; ensuring adherence to processes and timely resolution of implementation issues.
• Execute project management responsibilities to enable seamless on boarding and deliverable timelines.
• Work in conjunction with cross-functional teams (i.e. Sales, Product, Finance, Operations, IT, Customer Service) to provide guidance on correct processes and procedures of customer on boarding. It is vital to ensure proper implementation of customers’ requirements.
• Evaluate customer’s business requirements and recommend enhancements to provide “Best in Class” solutions. To provide a holistic solution and assess downstream system integration challenges, if any. To include cross-functional teams in the solution design (if applicable) so as to address/mitigate any process/system gaps.
• Provide excellent customer service to both internal and external parties through effective communication, implementation, and follow up regarding projects and scheduled service programs.
• Provide technical and business expertise to customers and their clients (where applicable) during / post implementation/integration process.
• Coordinate resources and activities between customers and IT as required.

REQUIRED SKILLS:

• Strong business IT knowledge and skills (especially with system integration via API)
• Strong project management skills.
• Strong interest in learning and applying new product concepts to become subject matter expert resource for DHL eCommerce shipping services and solutions.
• Strong business acumen to drive results.
• Possess a customer-centric mindset and a positive and can-do attitude.
• Pleasant disposition and enjoy meeting people.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint, Visio).
• Effective presentation, oral and written communications skills.
• Comfortable using or willing to learn to use API testing tools such as Postman
• Self-motivated and ability to work independently.
• Ability to understand and effectively communicate technical integration/implementation terminologies and processes in layman language.

EDUCATION / EXPERIENCE:

• Bachelor’s Degree and minimum 6 years of relevant experience.
• Proven experience in Customer Relationship Management, Project Management and Service Quality Management preferred.
• Experience in eCommerce, Supply Chain, Shipping, Mail or Logistics is preferred.