Teledyne Technologies

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Summary

Provide complex technical support to customers, Field Service Technicians, Sales Representatives and OEMs via email, phone or other methods. Service customers (internal and external) with sales activities, including price quotations, order entry, returns and availability.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers application and service-related questions using troubleshooting methods derived from experience and knowledge of company systems.
• Responsible for achieving technical supports quality and productivity measurements.
• Interaction with Research and Development, Manufacturing and Quality Control to relay problems and offer possible solutions.
• Respond to customer inquiries regarding delivery, literature requests, etc. ensure customer satisfaction.
• Ability to travel with short notice.
• Enter orders received via mail, fax, phone or email.
• Verify shipping and billing information on purchase orders
• Initiate and/or process return authorization for incorrect material ordered, shipped or received.
• Furnish customers with written quotations on products
• Provide exceptional customer service
• Participate actively in the quality process including project team involvement, problem solving, corrective and preventive actions and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

Requires vocational or technical certificate in related field and at a minimum of 8 years of directly related experience.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.