The Technical Troubleshooting agent provides timely support to customers through available communication channels (email and chat)
Qualifications
Diploma, Bachelor’s degree preferred
Experienced in Customer Support / Technical Support will be added advantage
Working Hours: Monday – Friday, 9am – 6pm
Working Location: KL Sentral (easily accessible to LRT, MRT)
Language Required will be Good English with Native level (Mandarin / Japanese / Vietnamese)
Have basic understanding on HTML and Java will be added advantage.
Strong understanding of online advertising, digital marketing and related products
Technical understanding of the client products/services and/or ecosystem being supported.
Responsibilities
Accountable for closing customer inquiries regarding client's products/services, customer's accounts and provide additional clarifications as requested by customers
Responsible for adding/updating/reviewing rich media functionality in Ads
Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels