Main purpose of job

• Responsible to ensure prompt and accurate responses to customer for Parts, Service and technical enquiries
• Responsible to promote and support AFM(Aftermarket, CPI) sales activities liaising directly with customers & Inside sales engineers.
• Support the sales and project execution of all Howden brands in PCOG(Petrochemical, Oil & Gas) & Industrial market by preparing drawings when required and liaising with local suppliers

Accountabilities

1. Achieve the annual AFM(CPI) bookings, sales and margin budget by:

Proactively administering the aftermarket parts sales process, from enquiry through to customer order:

• Evaluation of customer technical and commercial requirements to ensure correct supply of equipment
• Ensure spare parts quotations are processed within clients required timescales
• Obtain / request necessary drawings if required in the quotation process
• Keep CRM up-to-date and maintain the data as accurate as possible
• Liaise with customers to negotiate initial contract terms and conditions
• Make sure customer order reflects the agreed terms in Howden’s quote

Developing sound relationships with customers and suppliers

2. Customer communication

• Updating customer contact list in CRM and in the ERP system
• Confirming customers product and maintenance details
• Pro-active communication of maintenance requirements and special campaigns
• Follow up open opportunities as required

3. Administrative diligence – accurately and efficiently in a timely manner prepare required documents and seek to continuously improve office procedures

4. Liaise with PBU (Product Business Units) in order to start transferring PBUs knowledge and being a backup instead of PBU sales or technical team in local.

5. Embrace Colfax Business Systems (CBS) and apply the use of the core company values

6. Legal, Health and Safety

• Take all reasonable care for own personal health and safety, as well as for that of everyone who may be affected by your action in your workplace.
• Liaise and co-operate with company management with regards to the current health and safety legislation and obligations within the location and area where you performing your duties

Skills, knowledge & behaviours

Essential skills, knowledge & behaviours

• Engineering Degree in relevant fields
• Understanding of rotary equipment (Reciprocating Compressors) and process application, especially PCOG & Industrial markets
• Minimum 2 year experience working on Aftermarket department
• Intermediate level of English as over 700 grade in TOEIC
• Excellent communication skills (written and verbal): must be able to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy with a high level of cultural sensitivity
• Ability to interpret financial data and perform accurate pricing calculations (pricing, margins, exchange rates)
• Ability to handle multiple priorities simultaneously in a fast-paced environment, set priorities, and work both independently and in a team environment
• Ability to work under pressure while keeping a positive and result- driven attitude
• Negotiation skills • High level of attention to detail and ability to maintain high level of accuracy
• High level of PC literacy, especially MS Excel, Outlook, Internet Explorer
• Understanding of rotary equipment (fans, compressors) and process application

Desirable skills, knowledge & behaviours

• Dealing with demanding customers and demanding priorities
• Identify opportunities to enhance effectiveness, streamline activities and procedures, overcome obstacles and to utilise resources more effectively