SGS

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

The “Contracts Administrator and Inspector” is responsible for Key Accounts in line with the overall global sales strategy with affiliates to ensure a targeted and focused approach on global affiliate contracts. Examples are Disney, HP, COSTCO and BELL Cheese. Materialize current sales opportunities and identify new ones to meet required revenue targets within defined areas of responsibility. Do inspections in various locations and write reports as required.

• In conjunction with overall sales strategy, create sales plans to grow SGS revenue for designated accounts/region
• Identify, research, plan, contact potential clients to establish new business to achieve budget revenue
• Anticipate, identify, and understand client’s needs and concerns. Make recommendation to clients on various solutions the company offers and translate those into sales opportunities
• Prepare presentations, quotations, service agreements and tenders within set deadlines
• Ensure timely and professional submission of information requested by clients. Ensure follow-up and full use of Salesforce or similar CRM as used by SGS
• Develop and Maintain sales materials and product knowledge
• Prepare and submit timely and accurate reports of sales activities, especially client visits/calls
• Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers
• Monitor customer satisfaction
• Maintain positive relationships with current and potential clients through regular contacts
• Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
• Support marketing strategy and business development teams as appropriate.
• Track competitor activity.
• Assist for invoicing and support for collection as determined by the Business Manager.
• Maintain a database of clients with contact information: telephone, direct mail, e-mail and networking.
• Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities.
• Forward potential opportunities to other Business Lines as appropriate
• Provide on-the-job training to new sales employees and/or team members.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.
• At all times, comply with SGS code of Integrity and professional Conduct.
• Perform any other reasonable tasks as assigned by direct line manager.

Qualifications

Education

• Matric (Grade 12)
• Commercial and retail background – desired
• Proficient on MS Office, especially with MS Word, Outlook, PowerPoint and Excel programs
• Valid driver’s license (own transport)

Experience

• Preferred 2 years’ experience in sales management, with a successful track record.
• Experience in Exports and the TIC market will be beneficial.
• Willingness to travel overnight and weekend and/or evening work.

Skills

• Selling techniques and an ability to translate these skills into tangible results.
• Ability to persuade and influence others.
• Extensive knowledge of the related field (main actors, trends/shifts, competitors, processes, regulatory frameworks)
• Ensure new services are sold at acceptable margins within operational capacity.
• Ability to present detailed concepts to an audience in a presentation environment.
• Ability to adopt a flexible approach to work and react effectively to a rapidly changing environment.
• Ability to work under own initiative and with a high degree of autonomy.
• Knowledge of IT systems, particularly MS Office applications.
• Excellent interpersonal and communication skills.
• Team player
• Ability to listen and identify client needs and requirements.
• Service oriented mindset.
• Organization skills.
• Accountability, results driven.
• Enthusiasm and perseverance.
• Fluent in English

Additional Information

• Compliant to all SGS QOH&S and HR policies and procedure
• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.