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Day - 08 Hour (United States of America)
This is a Stanford Health Care - University Healthcare Alliance job.
A Brief Overview
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.
Distinguished Characteristics:
PSR II – Performs PSR I duties, may assist with creating master schedule, floats as needed, and provides training for others. PSR II will also serve as job expert in assigned areas, taking on additional special assigned duties.
Locations
Stanford Health Care - University Healthcare Alliance
What you will do
- Patient Registration:
- Registers new patients and updates existing patient accounts in a courteous and professional manner in accordance with performance standards.
- Identifies accepted insurance plans and those requiring referrals.
- Handles any system red flags as they are encountered.
- Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signature; and, when appropriate, scans copy of patient’s photo ID, insurance card and/or waiver.
- Communication and Front-Office Procedures:
- Greets patients and others entering the department in a courteous and professional manner in accordance with performance standards.
- Schedules new or follow-up appointments in a courteous and professional manner in accordance with performance standards.
- Responds to requests from patients, family members, physicians and staff in a courteous and professional manner in accordance with performance standards.
- Electronic Health Record Documentation:
- Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases in accordance with performance standards.
- Manages EHR in-basket(s), work queues and schedule templates as assigned in accordance with performance standards.
- Cashiering and Cash Handling:
- Balances cash sheet and cash drawer, completes daily deposit summary and prepares monthly deposit summary in accordance with performance standards.
- All other duties as assigned including department-specific functions and responsibilities:
- Performs other duties as assigned and participates in organization projects as assigned.
- Adheres to safety, P4P’s (if applicable), HIPAA and compliance policies.
- Provides orientation and training to new staff as assigned.
Education Qualifications
- High school graduate or equivalent
Experience Qualifications
- 2 years of experience as a Patient Services Representative
- Ability to type a minimum of 30 wpm
Required Knowledge, Skills and Abilities
- Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication.
- Legible handwriting.
- Ability to maintain composure during challenging interpersonal interactions.
- Basic math skills necessary to collect payments and balance cash drawer.
- Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information into practice management system and EHR.
- Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
- Ability to work with others in a flexible, cooperative manner.
Licenses and Certifications
Physical Demands and Work Conditions
Physical Demands
- Constant Sitting.
- Occasional Walking.
- Occasional Standing.
- Frequent Bending.
- Occasional Squatting.
- Seldom Climbing.
- Occasional Kneeling.
- Seldom Crawling.
- Frequent Hand Use.
- Frequent Repetitive Motion Hand Use.
- Occasional Grasping.
- Occasional Fine Manipulation.
- Frequent Pushing and Pulling.
- Occasional Reaching (above shoulder level).
- Frequent Twisting and Turning (Neck and Waist).
- Constant Vision (Color, Peripheral, Distance, Focus).
Lifting
- Frequent lifting of 0 - 10 lbs.
- Frequent lifting of 11 - 20 lbs.
- Occasional lifting of 21 - 30 lbs.
- Occasional lifting of 31 - 40 lbs.
- Seldom lifting of 40+ lbs.
Carrying
- Frequent lifting of 0 - 10 lbs.
- Frequent lifting of 11 - 20 lbs.
- Occasional lifting of 21 - 30 lbs.
- Occasional lifting of 31 - 40 lbs.
- Seldom lifting of 40+ lbs.
Working Environment
- Occasional Driving cars, trucks, forklifts and other equipment.
- Frequent Working around equipment and machinery.
- Seldom Walking on uneven ground.
- Seldom Exposure to excessive noise.
- Seldom Exposure to extremes in temperature, humidity or wetness.
- Seldom Exposure to dust, gas, fumes or chemicals.
- Seldom Working at heights.
- Seldom Operation of foot controls or repetitive foot movement.
- Seldom Use of special visual or auditory protective equipment.
- Seldom Use of respirator.
- Seldom Working with biohazards such as blood borne pathogens, hospital waste, etc..
Blood Borne Pathogens
- Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks
Travel Requirements
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $25.03 - $31.91 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
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