Securitas Technology

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. To learn more, visit securitastechnology.com.

Client Success Specialists, North America, is focused on our SECURITAS XaaS and Core portfolio. This team partners with the marketing lead generation team, regional sales and North America National sales teams to develop sales opportunities through lead qualification, opportunity development, solutions recommendation and closing the deal with our SECURITAS XaaS Services portfolio. Building strong relationships and establishing clear lines of communication with external clients, technical team members and internal employees is critical in this role. 

The Client Success Specialist is the sales support resource for the entire SECURITAS TECHNOLOGY portfolio, but focused primarily on the needs of our Commercial and Residential North American needs. This individual will possess exceptional presentation and sales skills, driving execution of sales qualification, and efforts for SECURITAS XaaS and Core and XaaS subscriptions. The goal of all initiatives is to match the right customer with the right solution to drive engagement of SECURITAS This role is remote to the North America, preferably within the Mountain/Pacific time zones. 

Duties and Responsibilities

• Follow up on all new and existing customer inquiries, based on geographic and vertical alignment; including acquisitions, reactivations and upsells
• Monitor all channels (email, phone, leads, video conference, social) and offer exceptional proactive & on-demand product guidance and support
• Troubleshoot customer problems and differentiate user error vs. valid technical issues 
• Be a active team member by participating in all communication channels, attending assigned meetings
• Support clients and account executives with add upgrades/renewals/resigns 

Daily Task

• Identify client needs, present XaaS and Core portfolio to provide a more qualified prospect to the Core Security Consultant (10%)
• Hear beyond the customers’ tactical request, consult with empathy towards a solution that leverages product portfolio (50%)
• Stay up to date with new products, new services and pricing related to (5%):
• Core Security, Data Analytics Trends, Access Control, Video Surveillance 
• Network Solutions (Cybergenic Solutions, Cyber Security) 
• Emergency Preparedness, Occupancy Screening (Visitor Management)
• Continuously monitor customer account activity to ensure continued use and success of the existing solutions (5%)
• Alert manager and escalate issues that are impeding customer success when requests cannot effectively be resolved to the appropriate party (5%)
• Complete all task and activities within CRM (Salesforce) (5%)
• Complete all call/dialing activities within provided call center dialer (Five9/TBD) (5%)
• Attend required company meetings as assigned by Manager and/or Sr. Director (5%)
• Attend all Five9/Ring Central/Avaya (Dialer) Shifts as assigned by Manger and/or Sr. Director (10%)

Qualifications

Required 

• 2 year technical or AA degree from an accredited university 
• 1-3 years of experience particularly a software pre-sales or solutions sales role presenting via webinars extensively and experience in front of customers
• Proficiency in analyzing the customer's business, current applications, and converting the business needs into viable solution
• Able to demonstrate KPI’s that have been achieved in previous roles
• Comfortable engaging and leading conversations with prospects remotely
• Strong attention to detail and time-management skills
• Ability to bounce back from challenges; resilient
• Intermediate / advanced skills with Microsoft Office, Adobe, DocuSign, etc)
• Experience with CRM (Salesforce, HubSpot, Microsoft Dynamic, Zoho)
• Experience with smart prospecting tools (Sales Navigator, ZoomInfo, Zoom, Seamless AI, etc)
• Ability to understand and communicate complex technologies concepts and processes 

Preferred 

• Bachelor's degree (B. A. / B. S.) from four-year college or university; or equivalent combination of education and experience in a related field
• Speaks fluent Spanish 

Benefits

• Highly competitive salary
• Company training and industry leading certification program
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.