Ramp

About Ramp

Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. Over 12,000 customers cut their expenses by 3.5% per year and close their books 8x faster by switching to the Ramp platform.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment software in America and enables billions of dollars of purchases each year. Ramp continues to grow quickly, more than doubling its revenue run rate in the first half of 2022.

Valued at $8.1 billion, Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp was named Fast Company’s #1 Most Innovative Company in North America in 2023 and #5 on LinkedIn Top Startups 2022.

About the Role

Ramp’s founding Technical Account Manager will be on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You’ll be partnering with Customer Success & Account Manager teams to identify, prioritize and build financial solutions for existing customers so that Ramp continues to scale with their needs.

You will act as the technical and financial subject matter expert for our customers, own defining the customer’s financial & technical success criteria from onboarding through activation and expansion, and design solutions that address the customer’s needs through Ramp and partner integrations. The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer.

What You’ll Do

• Partner with the Customer Success & Account Management teams to effectively communicating Ramp’s technical accounting features and benefits to customers by delivering tailored product demonstrations
• Focus areas include NetSuite, Sage Intaact, and other ERP integrations 
• Propose effective product implementations for each customer by anchoring on a deep understanding of the full range of integration and configuration options
• Work directly with onboarding specialists to support more complex technical & accounting implementations of Ramp
• Assess customer requirements for expansion of their Ramp partnership, and determine Ramp fit through use-cases, cost-benefit/ROI analysis, and technical competencies via customer discovery
• Support technical documentation and maintenance of our internal knowledge base for customer use cases and best practices 
• Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs 

What You’ll Need

• Minimum 5 years in solutions consulting or implementing business SaaS solutions and using APIs, ideally within the financial space
• Strong understanding of HRIS and/or ERP solutions (preferably Netsuite) 
• Deep understanding of accounting systems, accounting/controllership needs, and finance/accounting workflows 
• Bachelor's degree in computer science, engineering, business, finance or accounting
• Ability to anticipate customers’ needs and position product solutions accordingly
• Excellent engineering, system design and technical specification writing skills
• Exceptional with organizational, project management, and time management skills
• Ability to operate within a cross-functional team
• Excellent verbal and written communication skills as well as interpersonal skills
• Bias towards action, adaptability and ability to operate in a high pace environment of a high growth startup

Compensation

• The annual salary/OTE range for the target level for this role is $182,750-$215,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Ramp Benefits (for U.S. based employees)

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match)
• Please note only 401k contributions made while employed by Ramp are eligible for an employer match
• Unlimited PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support
• Pet insurance