Job Description
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
Responsibilities:
- Documentation checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
- Tagging luggage and carry on inspection, referred to Teams & Conditions.
- Boarding guest to the aircraft and deplaning guest form the aircraft.
- Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Handling documents: GD, crew sign, collecting departure and arrival immigration card.
- Asking 7 mandatory security questions to all passenger that check-in their luggage.
- Complying with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.
Qualifications:
- Bachelor's Degree in any field with customer service or ground service experience
- Experience in working in Guest Service, Ground Service, and Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 550 is advantageous
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