Marriott

JOB SUMMARY

We are looking for an Account Manager/Director (m/f/d) for our 3 hotels The Westin Grand Munich, Four Points by Sheraton Munich Arabellapark, Aloft Munich with immediate effect.

Working with the Director of Sales & Marketing, this position is responsible for maximizing room, F&B, conference and banquet business from a defined customer base. This position is considered a Senior Account Manager/Director within the sales structure and therefore requires a high level of self-motivation and the ability to work unsupervised and independently. This position is responsible for managing sales accounts and not the day-to-day management of the sales team.

This is what your day looks like

• Manage a pre-determined number of key accounts/key prospects and other active customers to ensure maximum revenue in line with budgetary targets
• Maintaining valid call objectives and relevant action plans for each key account/key prospect and ensuring all follow up is completed in a timely manner
• Proactively solicit new clients for the properties and follow up on the sales process until they are converted into "producing" clients
• Collaborate with external sales channels to ensure sales efforts are coordinated, complementary and not duplicative 
• Take personal responsibility to ensure standards are met and system is utilized to its fullest potential
• Maintain current activity and rate information for each account
• Understand and process group and event requests and ensure proper handoff and follow up with the event team
• Build and strengthen relationships with existing and new customers to facilitate future bookings (including but not limited to sales calls, entertainment, familiarization trips and training, trade shows and site visits)
• Personally responsible for understanding the Sales & Marketing action plan and required budget guidelines to make informed decisions
• Actively participate in the annual planning process in support of the Director of Sales and Marketing
• Understanding of overall marketing, including competitor strengths and weaknesses, economic trends, supply and demand, rates and product information, etc., and knowing how to sell against them
• Represent and promote Marriott International's quality image at every opportunity

Supporting Functions

• Timely and accurate routing of customer requests to all internal departments to ensure excellent guest service.
• Ensure accurate follow-up and communication both internally with reservations, events and accounting departments and for confirmation to the customer
• Assume responsibility for compiling and executing quarterly sales promotion plans in consultation with the Director of Sales & Marketing 
• Communicate any obstacles to the execution of action plans to the Director of Sales & Marketing
• Participate in MICE strategy meetings
• Assume responsibility for agreed upon projects, such as calling days, sales blitz, communication of promotions and news or updates
• Creating group/banquet requests and forwarding them to the event team for further processing

This is what we looking for

• Command of the German and English languages, both written and spoken, as well as negotiation skills
• Education in sales and marketing, additional bachelor's degree or similar desirable 
• At least 2 years of experience as an account manager, supervisory experience preferred
• Excellent written and spoken German and English skills
• Ability to work with many different stakeholders both internally and externally
• Good analytical skills
• good knowledge of Excel, PowerPoint and Word
• communicative, detail-oriented, flexible
• Energy, enthusiasm and a "can-do" attitude
• Team player with high loyalty and integrity

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.