Concentrix

Job Title:

Customer Service Officer - Robina

Job Description

Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!

Due to exciting growth Concentrix is expanding one of our largest accounts to the Gold Coast!

Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. We are growing and looking for Customer Service Officers to join our Brisbane team and this is your chance to make a meaningful impact through amazing customer experiences.

Join a fun-filled, future-focused, and experienced team as you take inbound calls to provide guidance, support, and encouragement in navigating digital solutions. With system and content training, alongside ongoing support, this role is ideal for anyone looking to start a career they will love.

Key Role Details:

• Early August 2023 start dates
• $25.31 per hour + Super and Incentives. This is due to increase from July 1st!
• Permanent Full Time opportunities, Part Time roles available
• Monday to Friday rotating roster of 7am - 8pm. No weekend work! 
• Central Robina, right next door to Robina Town Centre
• Comprehensive training and support

What's in it for you?

• A rewarding role where you make a meaningful impact
• Development opportunities and stability due to a continuously growing account, 80% of our managers are promoted internally!
• Continuous calendar of fun, inclusive events
• Free access to 1000’s of hours of content through Concentrix and client learning libraries
• A diverse and inclusive workplace

Role Duties:

You will support our valued customers with their account enquiries. You will be the first point of contact for inbound customer enquiries and will provide a refreshing and positive experience every time. 

Who are you?

You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!

• Must be an Australian Citizen and at least 18 years of age
• Eager to work towards goals and targets 
• Confident and capable in using computers and systems 
• Passionate about customer service
• Keen to learn new skills and refine existing ones too
• Excellent communication skills both written and verbal

Concentrix is a global brand, at our established sites in Ballarat, Brisbane, and Robina we live our vision to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.

If you are excited to take on a new challenge in a well established, global organization that is fanatical about their staff and customers, APPLY NOW! 

• Applicants must be at least 18 years of age, must be an Australian Citizen and pass a police check and other pre-employment checks*

Concentrix is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:

Time Type:

Full time

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