About Brillio:
Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology - cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across United States, Romania, Canada, Mexico, and India, our growing global workforce of over 6,000 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded ‘Great Place to Work’ in 2021 and 2022
Salesforce Solution Architect- FSL
Salesforce Service Cloud-Case Management, Salesforce Service Cloud-Digital Engagement, Salesforce Service Cloud-Field Service, Salesforce Sales Cloud-Territory Planning, Salesforce Service Cloud-Self Service
Salesforce Service Cloud: Architect
Primary Skills:
Salesforce Service Cloud-Case Management, Salesforce Service Cloud-Digital Engagement, Salesforce Service Cloud-Field Service, Salesforce Sales Cloud-Territory Planning, Salesforce Service Cloud-Self Service
Secondary Skills:
Data Integration, Salesforce Sales Cloud
Specialization:
Salesforce Service Cloud: Senior Architect
Job requirements:
Required: FSL Architect, Service Cloud, at least 5 E2E Implementations in SA role
Certified Salesforce Field Service Lightning Consultant
Experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc)
Ability to configure Service Rules and Objectives in support of Field Service business processes
Experience installing FSL managed package and guided setup configuration.
Primary responsibilities include overall project and customer success as well as:
As a key contributor on a project team, guide customers through the implementation of Salesforce solutions
Engage customer stakeholders to understand desired business outcomes and define success criteria
Articulate to customer stakeholders the value of recommended solutions and approach
Lead Customer-facing Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
Perform fit-gap analysis between Salesforce functionality and client requirements
Document business requirements as part of the Technical Design Document in collaboration with Technical Architect
Manage the delivery and testing of the functionality by Development resources
Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
Develop training curriculum and deliver training sessions to the solution’s end users
Work with a Project Manager to manage a project to scope, budget, and timeline expectations
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