Teledyne Technologies

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Gas & Flame Detection has brought together industry leading products to provide our customers with fixed-point and portable gas detectors and controllers with proven reputations for quality and reliability. Every second of every day, our hazardous gas detection monitors are making workplaces like these safer around the world.

Summary

Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department. Uses professional concepts and business acumen. Works on problems of moderate complexity, diversification or expense. Normally receives general instruction on routine work, detailed instructions on new projects or assignments. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responds to customer inquiries regarding price and product literature requests.
• Processes customer orders/changes according to established department policies and procedures.
• May recommend price adjustments based on Company/customer relationship.
• Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.
• Assists in resolving production scheduling, shipping, or invoicing issues to ensure delivery by specified dates.
• Process product returns and validate warranty claims.
• Meets and exceeds customer’s service expectations.
• Solicits sale of new or additional services.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

High School diploma or general education degree (GED) is preferred. Typically requires a minimum of 2-5 years of experience in a similar position. Basic computer skills (i.e. Microsoft Suite) may be required. 

Computer Skills: To perform this job successfully, an individual should have a general knowledge of Microsoft Office.

Other Essential Duties

• Follows all import/export requirements, consulting with facility import/export personnel as required.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.