WNS Global Services

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

1. Process and data modelling

• Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution
• Translate subject matter expert and stakeholder discussion into process maps and procedures
• Identify and document instances where existing business processes may be streamlined or improved

2. Internal and external stakeholder management

• Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders
• Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals
• Communicates relevant information to appropriate recipients following the correct internal processes

3. Change Management

• Conducts and/or support change management processes
• Facilitate process workshops in small or large groups
• Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies

4. Reporting

• Provides Process Lead with reports on assigned work/deliverables
• Develop, maintain and distribute business process documentation to Process Lead

Qualifications

• Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals
• Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory
• Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required
• Working knowledge of RPA tools and processes will be beneficial
• In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches